Implementation Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $89k - $100k / year

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Configure Alkami Digital Banking products and third-party integrations according to implementation requirements, technical specifications, and client-specific customization needs • Independently manage assigned technical implementation tasks, coordinate timelines, and ensure deliverables meet quality standards • Troubleshoot implementation and configuration issues by analyzing system behavior, reviewing logs and documentation, and resolving discrepancies • Install, configure, and customize platform functionality and validate system performance • Collaborate with project managers, client stakeholders, product teams, vendors, support, engineering, and customer-facing teams • Execute implementation test plans, document results, and validate platform configurations • Coordinate third-party integration requirements, validate connectivity, and troubleshoot interface issues • Create and maintain configuration records, technical procedures, issue tracking details, and project artifacts • Analyze client requirements, identify dependencies, and recommend configuration approaches • Provide technical support during implementation and post-go-live stabilization • Apply security standards, operational procedures, quality controls, and implementation best practices • Identify process improvements and recommend workflow or documentation enhancements • Contribute technical insights, update team resources, and assist with onboarding or mentoring less experienced team members • Manage multiple concurrent implementation priorities, timelines, troubleshooting tasks, and stakeholder communications

🎯 Requirements

• 1–3 years of experience supporting software implementations, technical consulting, systems configuration, or client onboarding activities within SaaS, fintech, banking technology, or related technical environments • Bachelor’s degree in Information Systems, Computer Science, Information Technology, Business Technology, or a related field • Experience configuring software platforms or supporting technical implementation projects • Knowledge of troubleshooting methodologies and technical issue resolution practices • Experience with relational databases (Postgres, MSSQL, Oracle, MySQL) • Ability to analyze implementation requirements and apply configuration solutions • Strong written and verbal communication skills with technical and non-technical stakeholders • Experience managing multiple priorities and implementation timelines • Ability to work independently within established implementation processes • Strong analytical and problem-solving skills • Experience documenting technical procedures, configurations, and implementation activities • Must be eligible to work in the US for full-time employment; employment sponsorship is not available • Preferred: Experience supporting digital banking, fintech, or financial services technology platforms • Preferred: Familiarity with APIs, system integrations, or data exchange processes • Preferred: Proficiency with software development or scripting (C#, Java, Python, JavaScript) • Preferred: Experience working with project management, ticketing, or documentation platforms • Preferred: Exposure to SaaS implementation methodologies or customer onboarding processes • Preferred: Experience supporting client-facing technical projects in a cross-functional environment

🏖️ Benefits

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Equal employment opportunity workplace • Diverse and inclusive environment • FUN culture