Patient Engagement Team Lead

Job not on LinkedIn

🔥 21 minutes ago

🇺🇸 United States – Remote

💵 $28 - $31 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AllCare Primary & Immediate Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AllCare Primary & Immediate Care is a healthcare provider offering a comprehensive range of services that integrate primary and urgent care. With locations in Georgia, Maryland, Virginia, and Washington DC, they simplify healthcare by enabling patients to receive both primary and urgent care services in one place. AllCare provides services such as annual physicals, telemedicine, COVID-19 testing, and behavioral health support, aiming to meet urgent medical needs and maintain long-term health through consistent care from familiar providers.

📋 Description

• Support daily operations of the Health Guide and Phone teams while maintaining an active team workload • Provide day-to-day operational support, coaching, workflow coordination, and guidance • Monitor attendance, schedule adherence, team coverage, call volumes, queue activity, productivity, workflow completion, and service levels • Serve as the first point of contact for routine operational questions and escalations • Identify coverage gaps and communicate staffing concerns to the manager • Coordinate breaks, lunches, and daily assignments • Assist with inbound and outbound patient interactions as needed • Support timely completion of assigned cases, outbound calls, and follow-up activities • Provide daily operational updates and highlight unresolved issues • Recommend process improvements that enhance team efficiency and patient experience • Support onboarding and training of new employees • Reinforce workflows, policies, procedures, and service expectations • Assist with quality reviews and provide routine coaching and feedback • Identify training gaps and recommend development opportunities • Coordinate with clinic teams, Omega, and other departments • Escalate urgent patient concerns and operational issues appropriately • Maintain compliance with HIPAA, patient privacy regulations, organizational policies, and applicable healthcare requirements • Handle patient information securely and confidentially • Assign work, monitor productivity, provide feedback, facilitate training, and recommend performance improvements within the role's authority

🎯 Requirements

• High school diploma or equivalent • Experience in healthcare operations, patient engagement, customer service, or a call center environment • Strong communication, organizational, interpersonal, and problem-solving skills • Ability to coach and support employees in a professional and constructive manner • Demonstrated reliability, accountability, and leadership potential • Proficiency with Microsoft Office applications and healthcare technology platforms • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail • Preferred: Prior Team Lead, trainer, mentor, or supervisory experience • Preferred: Experience with patient scheduling, care coordination, health navigation, or healthcare call center operations • Preferred: Familiarity with workforce management systems, call quality monitoring tools, productivity reporting, and telephony platforms • Preferred: Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field • Preferred: Experience working with electronic health record (EHR) systems • Ability to remain seated for extended periods while working on a computer and telephone • Ability to work in a fast-paced, high-volume patient engagement and call center environment • Ability to communicate effectively with patients, providers, and internal teams

🏖️ Benefits

• Health, dental, and vision insurance • Life insurance • 401(k) retirement plan • Paid time off (vacation, holidays, sick leave) • Professional development and continuing education opportunities • Supportive, collaborative, and inclusive work culture • Competitive compensation based on experience and qualifications

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