IT Platform Analyst

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allegion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏭 Manufacturing

🔐 Security

🔧 Hardware

💰 Post-IPO Debt on 2022-06

Manufacturing • Security • Hardware

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

📋 Description

• Own day-to-day administration of Zendesk Suite across multiple Allegion brand instances • Help manage and integrate adjacent IT and business systems • Design, develop, and maintain branded Help Center sites using HTML and CSS • Build, configure, and improve AI-powered chatbots and automated workflows • Configure and optimize ticket routing, triggers, automations, macros, views, SLAs, and business rules • Partner with cross-functional IT, Customer Success, and product teams to translate business requirements into scalable solutions • Manage user roles, permissions, groups, and organizations across multi-brand environments • Build and maintain custom dashboards and reports in Zendesk Explore • Evaluate, implement, and support third-party Zendesk Marketplace apps and API integrations • Lead chatbot conversation design, including intent mapping, fallback handling, and handoff-to-agent logic • Ensure platform health through audits, data hygiene, and compliance with security and privacy policies • Serve as internal Zendesk subject matter expert, providing training and guidance to support team members and administrators

🎯 Requirements

• Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent years of relevant work experience • 3+ years of hands-on administration experience with enterprise IT applications or SaaS platforms • Proficiency in HTML and CSS for Help Center customization • Demonstrated experience building chatbots, conversational flows, or automated routing logic • Strong working knowledge of Ticketing, Knowledge Management, Live Chat, Cloud Telephony and Analytics • Experience with REST APIs, webhooks, and integrating SaaS platforms with external systems • Familiarity with templating languages such as Liquid or Handlebars is a plus • Strong analytical mindset with ability to design and interpret custom reports and dashboards • Ability to manage multiple priorities in a fast-moving environment while communicating clearly with stakeholders at all levels • Excellent written and verbal communication skills, including ability to document configurations and processes for technical and non-technical audiences • Zendesk Administrator Certification or equivalent platform certifications preferred • Experience managing multi-brand or enterprise-scale software environments preferred • Must be legally authorized to be employed in the United States • Company does not intend to provide sponsorship for employment visa status

🏖️ Benefits

• Health, dental and vision insurance coverage • 401K plan with a 6% company match and no vesting period • Tuition Reimbursement • Unlimited PTO • Employee Discounts through Perks at Work • Community involvement and opportunities to give back • Opportunities to leverage unique strengths through CliftonStrengths testing and coaching • Professional development investment • Work-life balance • Generous paid time off