Claims Team Leader

🕒 August 4

🏄 California – Remote

🏄 California – Remote

💵 $80k - $136.6k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Provide Agents exceptional claims and inquiry service through chat • Manage and motivate ten to fifteen adjuster staff or vendors • Support operational initiatives aligned with Claim, Discipline, Claims Service Area, and Company objectives • Develop strategies to achieve employee performance levels and expert execution of claim processes • Monitor staffing levels and workloads • Provide coaching and mentoring and participate in performance reviews • Manage customer conflicts and assist with establishing unit goals and objectives • Deliver compassionate, fast, fair, and easy service to ensure customer retention • Participate in special projects as a subject matter expert • Manage and oversee vendor performance • Oversee responses to highly complex arbitration contentions • Oversee negotiation of highly complex claim settlements • Oversee resolution of highly complex customer conflicts or issues • Analyze unit reports and support business unit objectives • Define, analyze, and track department, section, and/or unit measures • Review employee work quality and customer interactions through ride-alongs, sit-alongs, and file reviews

🎯 Requirements

• Candidates must possess authorization to work in the United States • Must be able to work a Pacific time zone schedule (8am to 5pm Pacific time) if not located in the Pacific time zone • Experience and qualifications considered for compensation • Claims Processing • Conflict Management • Employee Supervision • Negotiation • Ability to maintain a dedicated, private workspace free from distractions when working from home • Reliable internet with minimum speeds of 50 MB download and 5 MB upload • Supervisory experience or ability to perform supervisory duties

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs • Work-from-home arrangement • Equal opportunity employment and consideration regardless of protected characteristics