Customer Service Associate II

🔥 11 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Making high volume outbound calls and providing effective quality customer service regarding property insurance. • Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance. • De-escalate calls and handle disbursement of premiums. • Cross trains to assist with borrower follow ups. • Assists answering questions in the help desk chat. • Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines. • Updates records and note system as required. • Disbursements of Property Insurance Premiums. • Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out. • Delivers timely, accurate customer service ensuring the highest level of satisfaction.

🎯 Requirements

• 0-2 years experience (Preferred) • High School Diploma or GED (Preferred)

🏖️ Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. • Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.