Licensed Customer Engagement Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Conduct high-volume outbound outreach using approved dialing systems and customer lists • Build rapport quickly and create positive customer experiences through professional, empathetic communication • Educate customers about available programs, services, benefits, and next steps • Follow approved scripts and compliance requirements while maintaining an authentic and conversational approach • Accurately document customer interactions and follow-up activities within company systems • Address questions, identify customer needs, and escalate complex issues when appropriate • Protect sensitive customer information and comply with privacy, regulatory, and company requirements • Support inbound customer calls and other service initiatives as business needs evolve • Participate in training, coaching, and development activities • Collaborate with teammates and cross-functional partners to deliver a seamless customer experience

🎯 Requirements

• Active Accident & Health Insurance License in your state of residence (required) • Strong customer service background with a passion for helping others • Excellent verbal and written communication skills • Ability to build trust, demonstrate empathy, and navigate sensitive conversations professionally • Comfortable working in a structured environment with established processes and scripts • Strong attention to detail and ability to accurately document customer interactions • Ability to work independently while remaining highly engaged with a team • Bilingual proficiency strongly preferred, particularly Spanish • Additional language skills such as French or Mandarin are also valued • Previous call center, healthcare, health insurance, Medicare, sales support, or customer engagement experience • Experience working remotely and maintaining productivity in a home-office environment • Prior experience in high-volume outbound calling environments • Must maintain a secure, professional workspace for confidential customer conversations • Reliable internet with minimum speeds of 50 MB download and 5 MB upload • Must submit to a background investigation • Must have a dedicated, private workspace free from distractions, with appropriate desk and seating

🏖️ Benefits

• Work from home in a supportive, team-oriented environment • Continuous training, coaching, and cross-functional learning opportunities • Flexible, collaborative environment • Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs • Company-provided technology