Customer Success Specialist

Job not on LinkedIn

🔥 11 minutes ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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👻 Ghost score 10%

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Catapult

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Catapult is a business development partner that focuses on helping agencies, adtech, and media companies grow by connecting them with brands seeking their solutions. The company’s mission is to facilitate relationship-building and proposal submissions without competitive RFPs, allowing agencies to focus on their creative work while ensuring sustainable growth in their business. Catapult leverages its expertise in the marketing communications industry to engage brands and convert opportunities into business wins, making it a valuable resource for agencies committed to expanding their reach and impact.

📋 Description

• Design and deliver high-value presentations and technical workshops for professional clubs, federations, and high-level decision-makers • Represent Catapult as a speaker and subject matter expert at tactical roundtables, federation assemblies, industry conferences, and major business events • Onboard and train professional soccer clubs on Catapult's integrated suite of Video Analysis, Integrated Wearable/GPS Data, Tactical Metrics, and Catapult Hub • Support soccer clubs transitioning to Impect, Focus, and Catapult video platforms • Align analytical workflows with Impect data sets and Catapult wearable metrics to ensure seamless migration and rapid time-to-value • Act as a trusted strategic consultant for Performance Directors, Head Analysts, and Technical Staff • Evaluate account health, understand high-level club decisions, protect core revenue, and identify upsell, cross-sell, and churn risks • Travel extensively across North America to conduct hands-on training, match-day or pre-season support, tactical workshops, and industry events • Collect structured customer feedback and collaborate with Product Management to influence the tactical software roadmap • Collaborate with Business Development Managers to retain existing clients, expand product adoption, and identify revenue opportunities • Establish commercial cadence, conduct account audits, lead client implementations, and support retention and expansion ACV across the soccer portfolio

🎯 Requirements

• 3+ years of experience working within professional soccer environments (MLS, USL, NWSL, or elite collegiate level) as a Video Analyst, Tactical Analyst, or Performance Specialist • Proven ability to create value-driven, professional presentation decks and deliver engaging keynote speeches or workshops to executive audiences, federations, large industry groups, or intimate club boardrooms • Direct experience with professional video analysis software (Focus, MatchTracker, Hudl Sportscode, or similar) • Exposure to advanced tactical data platforms (Impect, StatsBomb, Opta, or similar) • Familiarity with integrated Video + GPS/Wearables workflows and organization sharing platforms (Catapult Hub or similar) • Ability to distinguish technical user feedback from commercial opportunities (upsell, cross-sell) and account risks (churn threats, executive decision shifts) • Strong existing professional network and relationships with technical, tactical, video, and performance staff across MLS and USL organizations • Willingness and ability to travel extensively, up to 50%+ time, across the US and North America, including weekend travel aligned with match-day schedules • Exceptional ability to translate complex tactical data models, video integration, and physical data into actionable insights for Head Coaches, Analysts, and Sporting Directors • Ability to pass Catapult's positive prehire check

🏖️ Benefits

• Generous paid leave • Recognized company holidays • Health insurance • Dental insurance • Vision insurance • 401(k) retirement plan with company match • Opportunity to participate in a comprehensive benefits package • Opportunity to work with people from multiple nationalities and cultures • Unlimited opportunity to grow, do more, and do better • Target incentive plan may include equity, commission, or other bonus structures