Client Success Executive

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProgenyHealth, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

ProgenyHealth, LLC is a company focused on transforming healthcare for women, infants, and families through its integrated Maternity and NICU Care Management solutions. With over 20 years of experience, ProgenyHealth provides a comprehensive care management solution to address the maternity and NICU challenges faced by modern health plans. By identifying risks early, the company aims to prevent preterm births, NICU stays, and complications during pregnancy and after delivery. ProgenyHealth operates as a trusted partner for health plans, overseeing a full maternal and infant care continuum, creating lasting relationships, and optimizing maternal and infant healthcare economics. The company also helps solve non-clinical social drivers impacting maternal and infant health, ensuring equitable, standardized, and predictable family care.

📋 Description

• Develop and execute strategic plans, including comprehensive relationship management strategies • Lead Maternal and Infant Health business consultations • Conduct operational reviews and present annual ROI in business reviews • Drive retention and cross-sell expansion for a portfolio of 5–7 client accounts • Ensure exceptional service delivery and compliance with contract requirements • Build and maintain relationships with clients and clinicians, including MDs, RNs, and CMs • Understand client environments, missions, and initiatives within health plans and across states • Analyze and present clinical Key Performance Indicators to clients • Develop a deep understanding of ProgenyHealth services and communicate the company’s value proposition • Plan, organize, and lead quarterly and annual strategic client meetings • Solve complex problems independently and collaborate with teams as needed

🎯 Requirements

• 4–6 years of experience in client success, sales, or strategic account management within healthcare, specifically serving complex, multi-state clients • Solution provider experience with Blue Plans, Commercial Health Insurance Plans, and/or Medicaid MCOs renewals • Bachelor’s degree required • Master’s degree or clinical background preferred (RN, BSN, CCM, LMHC, etc.) • Familiarity with Health Plan Utilization Management and/or Case Management programs • Payment Integrity experience with inpatient claims focus is preferred • Exceptional leadership skills and proven ability to solve complex problems and build consensus • High proficiency in Excel, Word, and PowerPoint • Strong written and verbal communication skills • Excellent presentation skills • Ability to work collaboratively within a team environment • Willingness and ability to travel for client on-site visits as needed (4–6 trips annually)

🏖️ Benefits

• Willingness and ability to travel for client on-site visits as needed (4–6 trips annually)