Client Success Manager

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Rently

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏠 Real Estate

☁️ SaaS

🔧 Hardware

💰 Private Equity Round on 2021-03

Real Estate • SaaS • Hardware

Rently is a proptech company that offers innovative self-touring and smart home technology solutions for property management. It specializes in leasing automation, enabling property managers to streamline operations, enhance tenant experiences, and increase profitability. Rently provides tools for self-guided tours, smart home access control, and lead management, facilitating efficient leasing processes in single-family, multifamily, and student housing markets.

📋 Description

• Develop customer relationships that promote growth and retention • Work closely with customers to ensure satisfaction and improve areas of dissatisfaction • Identify and escalate opportunities for growth and clients at risk • Conduct regular check-ins and quarterly business reviews with assigned clients • Provide actionable insight and data analysis for customers • Participate in team meetings and provide process enhancement feedback • Demonstrate increasing knowledge of Rently products and integrations • Document and update client records, support notes, and interactions in Salesforce, ZenDesk, Dialpad, Confluence, and other tools • Ensure compliance with Rently best practices and established policies and procedures • Meet OKRs and KPIs communicated by the manager • Sustain business growth and profitability by maximizing value • Analyze customer data to improve customer experience and minimize churn • Hold product demonstrations and aid in product design and development • Evaluate and improve tutorials and communication infrastructure • Mediate between clients and the organization, escalating requests and complaints as needed

🎯 Requirements

• Experience with Salesforce, ZenDesk, or other comparable CRMs and support ticketing systems • Proven ability to work in a fast-paced, team-centered work environment • Prior experience in SAAS, real estate, or proptech • Technical aptitude and ability to identify alternative solutions to customer issues • Ability to handle multiple, critical, high-priority issues with a sense of urgency • Proficiency with Google Suite Products • Excellent communication—verbal, written, interpersonal with strong active listening skills • Ability to demonstrate effective problem-solving skills and strong client orientation • Detail-oriented and dependable, with a positive and inquisitive attitude • Ability to multitask, prioritize, and collaborate cross-functionally • Exhibit a high degree of self-motivation, drive, and a proactive nature • A track record of providing excellent customer advocacy • Bachelor's degree • 3-5 years of experience in a customer success role • Real Estate industry experience (preferred) • Legally authorized to work in the United States • Rently US does not provide sponsorship

🏖️ Benefits

• 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options • FSA, STD, LTD, and other voluntary plans available • Coverage extends to employee, spouse, registered domestic partner, and dependent children • 401k with 3% Rently match • Paid time off • Sick time off • Partial gym membership reimbursement • Partial pet insurance reimbursement • Career growth opportunities • Professional development opportunities • Work related travel opportunities (dependent on role) • Company gatherings & team events