Customer Success Manager

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Manage and grow relationships with a portfolio of customers, serving as their primary point of contact and trusted advisor • Drive customer adoption, engagement, and long-term value from the CRM platform • Monitor customer health, usage trends, and satisfaction to identify risks and opportunities • Proactively address customer questions, concerns, and escalations in a timely and professional manner • Partner with Sales, Support, Product, and Implementation teams to deliver a seamless customer experience • Identify opportunities for account growth, renewals, upsells, and expanded product usage • Gather customer feedback and share insights with internal teams to improve the product and customer experience • Maintain accurate account notes, activity records, and customer success plans in the CRM • Support retention goals by increasing customer loyalty, reducing churn, and demonstrating measurable business impact • Travel to the corporate headquarters in Denver, Colorado, or other office locations across North America may be required

🎯 Requirements

• 4+ years working in a B2B client-facing account management, support or project management role, preferably involving SaaS • Comfortable leveraging software tools, CRM, email marketing, support, automation, productivity, and presentation software • Leverages data to determine when accounts require an “off-cycle” intervention to maintain health and retain value delivery goals • Able to identify risks and opportunities and understands what actions to take in these scenarios • Successfully identifies and catalogs champions within customer accounts • Appropriately leverage internal channels to seek guidance on more difficult customer circumstances • Keeps portfolio up to date and organized, ensures accurate reporting of CS engagements in Salesforce • Data-driven decision maker, with urgency operating in a “test and learn” environment focused on meaningful and rapid process optimization • Track record in driving customer engagement and loyalty • Innovative thinking and bias for action balanced with a strong customer and quality focus • Persuasive communicator with both clients and internal company teams and staff • Intellectually robust and agile, with the ability to make quick decisions as needed • Self-confidence matched with a willingness to collaborate and successfully engage with colleagues • Exceptional communication, presentation, and relationship management skills – deep cross-functional collaboration is required • Preferred skills and experience: Zendesk customer support methods; Salesforce • Must be eligible to work without sponsorship in the United States

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program