Senior Infrastructure Solution Engineer – Consultant

🕒 July 24

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75.1k - $126.3k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Lead proactive monitoring and rapid response to alerts across multiple technology stacks • Drive rapid and effective response to infrastructure incidents to ensure reliability and performance of critical infrastructure • Take immediate action on Emergency Command Center calls • Evaluate and improve Standard Operating Procedures and identify opportunities to enhance processes and automate complex tasks • Perform shift turnover meetings for seamless 24/7 operational coverage and knowledge transfer • Contribute to and help prioritize the Service Improvement Backlog • Provide Level 2 support for enterprise infrastructure systems including Storage SAN, NAS, OBS, and Linux/RedHat • Execute incident remediation strategies for documented and novel problems • Perform post-incident retrospective reviews and problem management activities • Drive root cause analysis and implement preventive measures • Partner with engineering teams to implement and validate system changes and ensure production readiness • Use Netcool, Tivoli, Prism Element/Central, Datadog, and Azure Data Explorer to identify, diagnose, and prevent system issues • Analyze incident patterns and trends to design automation solutions • Develop knowledge base strategies and maintain high-quality knowledge artifacts • Present at service reviews and demo sessions with technology partners • Drive KPI improvements through technical expertise and process optimization • Participate in the NOC automation pipeline by identifying, designing, and advocating for automation solutions

🎯 Requirements

• 3+ years of experience in technical operations, IT support, or system administration • Intermediate working knowledge of enterprise Storage SAN, NAS and OBS (Brocade, Hitachi, Pure, Scality, Cisco MDS) • UNIX/Linux (RedHat) troubleshooting experience • Strong understanding of incident management processes, incident/event management frameworks, and service delivery optimization • Strong troubleshooting and analytical skills with ability to resolve complex and novel technical challenges • Strong communication abilities, particularly during high-pressure situations and when explaining technical concepts to non-technical stakeholders • Proficient use and knowledge of automation concepts and tools (GitHub, Ansible, Jenkins, CI/CD pipelines) • Proficient scripting skills (Bash, Python, PowerShell) • Strong skills with monitoring tools (Datadog, Azure Data Explorer (ADX)), including custom dashboard usage and alert tuning • Familiarity with AI-assisted tools for incident triage, root cause analysis, or automated remediation workflows • Familiarity with large language model tools such as GitHub Copilot or Microsoft Copilot • Working knowledge of DevOps practices and principles, including infrastructure as code • Leadership experience in a 24/7 operational environment • Required background investigation • Allstate generally does not sponsor individuals for employment-based visas for this position • Dedicated, private workspace free from distractions when working from home • Reliable internet with minimum speeds of 50 MB download and 5 MB upload

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs • Clear pathways to advance into senior technical or leadership roles • Growth opportunities including Senior Consultant II, Service Consultant, technical leadership, and service management roles