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Fixed Operations Consultant

🔥 8 minutes ago

🏈 Alabama, Arizona, +41 more states – Remote

infoinfo

💵 $65k - $115k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Ally's careers page, not through a job board

First seen by Remote Rocketship 8 minutes ago

Logo of Ally

Ally

10,000+ employees

Founded 1919

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

Ally is a leading digital financial services company, offering a wide array of banking and financial products through its direct banking subsidiary, Ally Bank. As a Member FDIC and Equal Housing Lender, Ally Bank offers deposit products, credit cards, and mortgages, and provides auto financing services. The company also has a strong investment arm, Ally Invest, which offers securities and advisory services, though these products are not FDIC insured. With services across banking, investing, and lending, Ally aims to offer a simple and comprehensive financial experience under one roof.

📋 Description

• Deliver foundational training to service personnel to ensure exceptional customer experiences • Serve as a subject matter expert for Ally's Warranty Rate Review and Warranty Compliance programs • Coach dealership teams on sales effectiveness and process optimization • Implement, support, and track progress of Fixed Operations Consulting programs • Conduct dealer needs assessments and develop tailored solutions • Collaborate with matrix partners to advance acquisition and retention goals • Execute operational assignments as directed by leadership • Present fixed operations content to internal and external stakeholders • Use automotive fixed operations expertise to assist dealers with profitability goals • Partner with dealership teams to deliver training and innovative solutions • Build and maintain relationships with internal and external stakeholders • Track progress, present insights, and execute operational initiatives with measurable results

🎯 Requirements

• 1+ years of experience • High school Diploma or GED equivalent • Analytical abilities to break down claim information into trends • Proven experience in franchised dealership Fixed Operations preferred • Proficiency in analyzing and diagnosing dealership operating statements preferred • Excellent written and verbal communication • Strong analytical and problem-solving abilities • Ability to uncover customer needs and deliver solutions • Self-motivated, results-driven, and able to work independently • Strong relationship-building skills • Proficiency with Microsoft Office • Knowledge of OEM warranty policies and procedures preferred • Understanding of fixed operations KPIs preferred • Automotive technical knowledge required • Familiarity with dealer management systems preferred • Willingness to travel up to 75% • Must be located near a major airport

🏖️ Benefits

• 20 paid time off days • 11 paid holidays • 8 hours of volunteer time off yearly • 401K retirement savings plan with matching and company contributions • Student loan pay downs • 529 educational save up assistance programs • Tuition reimbursement • Employee stock purchase plan • Financial learning center and financial coach access • Medical, dental and vision insurance • Employee, spouse and child life insurance • Short- and long-term disability • Pre-tax Health Savings Account with employer contributions • Healthcare FSA • Critical illness, accident and hospital indemnity insurance • Total well-being program • Adoption, surrogacy and fertility assistance • Paid parental and caregiver leave • Dependent Day Care FSA • Back-up child and adult/elder care days • Childcare discounts • Mentally Fit Employee Assistance Program • Subsidized and discounted Weight Watchers® program • Other employee discount programs • Travel allowances, depending on the role • Relocation assistance, depending on the role • Signing bonus, depending on the role • Equity, depending on the role • Annual incentive plan

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