Administrator, Platform Operations

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

👻 Ghost score 0%

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K2 Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

K2 Services is a tech-enabled managed services and operational support provider serving law firms, financial institutions, professional services firms and corporations. It provides integrated operational platforms, automation, and advisory services to help clients modernize operating models, reduce costs, and accelerate growth. Key capabilities described include administrative and shared services, IT help desk and technology managed services, records and information governance, document processing and administrative support, marketing and communications, billing and AP/AR services, workflow automation and consulting, and workplace experience/hospitality and facilities services.

📋 Description

• Manage and support the ServiceNow platform, including customizations of applications and modules • Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations • Provide technical support and documentation to end-users • Create and maintain dashboards and reports to provide insights into system performance and process efficiency • Develop and maintain comprehensive documentation of configurations, changes, and processes

🎯 Requirements

• 1-2 years of experience working with the ServiceNow platform in a client support role • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience) • Exposure in ServiceNow to modules such as Incident Management, Service Portal, and Service Catalog • Knowledge documentation for support team and end users • Knowledge of ITIL best practices and framework • Strong problem-solving, critical thinking and analytical skills • Excellent communication and interpersonal skills • Ability to work independently and as part of a team • Strong organizational skills and attention to detail • Preferred: Experience in a technical customer support role within an enterprise environment • Preferred: Familiarity with additional ServiceNow modules like Problem Management, Change Management, Asset Management, or Customer Service Management

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Paid Time Off (PTO)

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