Service Contracts and Subscription Operations Analyst

Job not on LinkedIn

🔥 1 hour ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Activate service agreements and maintenance contracts according to organizational policies and customer commitments • Execute contract change requests, renewals, and lifecycle adjustments • Review legal documents and confirm approvals before contract activation • Analyze transaction types and accounting treatments for billing and operational consistency • Oversee log credits and financial adjustments across customer accounts • Analyze revenue recognition milestones and billing schedules • Resolve service requests and inquiry cases within established service levels • Partner with IT to troubleshoot system discrepancies and improve enterprise platform workflows • Coordinate with internal stakeholders to ensure operational continuity • Manage service contracts in Oracle R12 and evaluate billing/revenue schedules • Use Service Cloud for case management and customer inquiries • Organize, audit, and analyze operational datasets using Microsoft Excel or Google Sheets • Research discrepancies, evaluate data trends, and deliver resolution strategies • Partner with technical, operational, and financial teams • Maintain documentation standards and complete tasks independently

🎯 Requirements

• Associates Degree • 2+ years of Support or Service Contract / Contract Management experience • Legal authorization to work in the U.S. indefinitely is required • Employer work permit sponsorship is not available for this position • Experience with Sales Management System (SMS) preferred • Familiarity with service revenue recognition principles and internal commercial agreements preferred • Under 10% travel • Willingness to work in Illinois Remote Work Schaumburg, IL

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave

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