Patient Access Operations Supervisor

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $29 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Hummingbird Healthcare

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Hummingbird Healthcare is a company focused on transforming patient access and experience in healthcare systems. By leveraging technology and optimizing processes, Hummingbird helps healthcare providers enhance patient care through standardized, centralized, and anticipatory service models. They offer services including Patient Access as a Service and Epic as a Service, aiming to remove friction in healthcare access and provide personalized experiences for patients and providers. Founded with the belief that healthcare systems should be unburdened, Hummingbird strives to align and manage technology, people, and processes to enable exceptional patient care. With a senior leadership team knowledgeable in operations, patient access, and technology, Hummingbird Healthcare is dedicated to making a significant impact in the healthcare industry.

📋 Description

• Lead a frontline patient access team and keep day-to-day operations running smoothly • Monitor daily performance using dashboards and real-time metrics to protect service levels and workflow adherence • Stay hands-on in Epic, CRM, and internal support tools to remove blockers and drive system issues to resolution • Coach frontline specialists in real time on workflows, tone, and resolution strategies • Hold specialists accountable to quality, compliance, and documentation standards • Serve as an escalation point for patient-facing issues and step in during peak times to maintain service continuity • Partner with Training, Quality, Knowledge Management, and WFM to roll out workflow updates and reinforce adoption • Build trusted relationships with clinic partners and share updates on performance, trends, and opportunities • Learn pulmonary workflows and clinic nuances to support a specialty team alongside primary care • Manage time, attendance, and PTO with WFM support, addressing schedule concerns proactively • Conduct regular 1:1s, deliver feedback, and support growth and performance for direct reports • Work weekdays with coverage during hours of operation, likely 9:30am to 6:00pm ET, with occasional flexibility for real-time operations and client needs

🎯 Requirements

• Legally authorized to work in the United States without sponsorship • 4+ years in a contact center, patient access, or similar operations role, or demonstrated readiness to step into a supervisory role • Experience as a team lead, interim supervisor, or contact center supervisor, including making real-time prioritization and staffing decisions and handling escalations during peak volume • Track record of coaching and developing frontline teammates, including delivering real-time feedback and reinforcing quality standards • Confidence holding a mixed team accountable, including tenured team members, with fairness and consistent follow-through • Strong documentation habits and operational discipline, including schedule adherence, escalation handling, and consistent completion of recurring tasks • Strong communication skills and confidence to ask questions and flag issues in a fast-paced, high-volume environment • Comfort using dashboards and service metrics to identify trends, prioritize actions, and communicate updates clearly • Comfort learning and working across multiple systems, such as CRM and internal workflow platforms • Experience in a healthcare contact center or patient access setting • Familiarity with a clinical specialty such as pulmonary, or demonstrated ability to learn new specialty workflows quickly • Experience using Epic • Full attention during scheduled work hours; overlapping outside work or job stacking is not permitted • Ability to work on camera during training and when needed during the workday after training ends

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support • Paid, structured onboarding • Ongoing coaching and support

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