Senior Manager, Business Resilience – Response Operations

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🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $130k - $205k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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This company has sponsored H1B visas in the past.

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Lead CrowdStrike's Business Resilience Response Operations function • Own the enterprise crisis response framework, including standards, plans, playbooks, activation processes, exercises, training, readiness cadences, and after-action improvement • Enable crisis teams to respond across business, technology, cyber, product, security, and customer-impacting events • Take a designated shift in the crisis team on-call rotation • Assume Incident Commander responsibilities during coverage gaps, surges, or escalations • Maintain an always-on posture as accountable program lead • Partner with crisis team leads to align roles, escalation paths, continuity support, customer-impact considerations, and handoffs • Produce SitReps, executive briefings, and after-action reviews • Establish facts from source information and present them clearly for each audience • Design and facilitate exercises and training • Lead after-action reviews and drive corrective actions, lessons learned, and readiness improvements through closure • Support executive leadership during activations and steady-state planning • Build and lead the Response Operations team through hiring, development, and coaching • Build bench depth for response capability and on-call coverage • Partner with Business Continuity, Enterprise Risk Management, Incident Management, Information Security, Product Security, Global Security/GSOC, Communications, and Customer Response

🎯 Requirements

• Experience operating in a technology, SaaS, cloud, or security-product environment required • Security SaaS experience strongly preferred • Willingness to take a designated shift in the crisis team on-call rotation, including evenings, weekends, and holidays when on shift • Willingness to stay reachable as the accountable program lead when significant events develop outside the shift • Experience managing incidents from a customer-facing vantage point strongly preferred • Demonstrated experience owning a corporate crisis management, incident management, or business resilience program • Experience serving as or directly supporting an Incident Commander or response lead • Experience building and leading a team, including hiring, performance management, and coaching • Executive-ready writing and briefing experience • Track record persuading senior stakeholders in sensitive, high-stakes situations • 12+ years in crisis/incident management, business resilience, or technology operations leadership, including significant time in a SaaS or technology product environment • Bachelor's degree or equivalent practical experience • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Experience with crisis management software platforms and collaboration tools • Knowledge of ISO 22301 and related resilience standards • Familiarity with NIMS / Incident Command System (ICS) in a corporate context • Certifications in business continuity or resilience valued, including CBCP, MBCI, or CEM • Experience developing customer-facing incident communications • Legal entitlement to work in Canada for Canadian-based employment • Successful applicants subject to background checks, including criminal record, credit, and/or reference checks

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Bonuses • Equity grants • Health insurance • 401k • Paid time off • Variable/incentive compensation • Benefits package

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