SailPoint Operations Engineer II

🔥 2 minutes ago

🌵 Arizona, North Carolina, +1 more states – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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First Citizens Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Debt on 2021-05

Healthcare • Manufacturing • Logistics

First Citizens Bank is a comprehensive financial institution offering a wide range of services to individuals, families, businesses, and nonprofits. Their offerings include personal and commercial banking services, loans, mortgages, investment solutions, and insurance products. Known for their commitment to customer service and financial expertise, the bank serves a variety of sectors including agribusiness, healthcare, and manufacturing, ensuring tailored financial solutions for their clients.

📋 Description

• Provide L2/L3 operational support for SailPoint, including incident management, troubleshooting, and issue resolution • Monitor provisioning, deprovisioning, account aggregation, identity refresh, certifications, and scheduled jobs • Investigate and resolve provisioning failures, workflow issues, connector errors, and data synchronization problems • Manage SailPoint encryption keys, keystores, certificates, and trust stores • Manage SSL/TLS certificates for SailPoint application servers, connectors, APIs, databases, and integrated systems • Perform production support activities, including configuration changes, testing, deployments, and post-release validation • Support SailPoint application and connector operations, including JDBC, RACF, file-based, and other integrations • Support SailPoint upgrades, patches, vulnerability remediation, and performance improvements • Maintain operational documentation, runbooks, knowledge articles, and audit evidence • Identify recurring issues and opportunities for automation and process improvement • Partner with IAM engineering, Cybersecurity, PKI, infrastructure, network, database, and application teams to resolve complex operational issues • Participate in on-call or after-hours support as required

🎯 Requirements

• Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Systems Engineering, Network, or Information Security • 5+ Years of experience in SailPoint support • Experience working with agile methodology • Experience with issue tracking systems such as JIRA or Azure DevOps • Experience onboarding different connector types, Active Directory, JDBC, Web Services, SCIM 2.0, Delimited, AWS, Azure, and related technologies • Strong knowledge of Java/BeanShell, SQL, REST APIs, XML, and enterprise technologies • Experience developing custom JAR files using ANT/MAVEN for SailPoint IIQ integrations • Implementation experience with ServiceNow and CyberArk integration with SailPoint IIQ • Experience with multi-domain Active Directory forest/multi-forest configuration for cross-domain and cross-forest group memberships in IIQ • In-depth knowledge of Connectors, SoD Policies, RBAC, Workflows, Certifications, Birthright provisioning, and Provisioning/Deprovisioning • Strong interpersonal, collaboration, and communication skills • Ability to handle strong-minded customers effectively and professionally

🏖️ Benefits

• Competitive, thoughtfully designed and quality benefits program • Benefits information provided at https://jobs.firstcitizens.com/benefits

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