Call Center Project Coordinator

🔥 2 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alpine Home Air

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Alpine Home Air is America's Heating & Cooling Store, established in 2002 and based in Chicago, IL. The company offers a wide array of heating and cooling products, including ductless mini-split air conditioning systems, ultra-efficient ducted heat pumps, complete central heating and cooling systems, and hotel-style heating and cooling units. Customers can order various components like air handlers, furnaces, thermostats, and indoor air-quality products through their online platform, which features same-day shipping for orders placed by 1 pm. With an emphasis on efficiency, they also provide consulting services such as system selection, operating cost estimates, and installation guidance.

📋 Description

• Serve as the first point of contact for customers across phone and chat • Guide customers toward the right next step with minimal friction • Ask targeted questions to clarify goals, constraints, and missing information • Resolve simple issues when appropriate to reduce unnecessary transfers • Apply SOPs and workflow logic to customer scenarios • Use AI-assisted intake and routing tools as decision support • Create clear documentation and accurate handoffs to downstream teams • Maintain clean, complete data in internal systems • Provide feedback on workflows and flag gaps or edge cases • Handle high volumes of inbound inquiries while maintaining accuracy, clarity, and professionalism • Contribute to continuous process improvements • Help ensure customers reach the right team faster and receive a smooth first interaction

🎯 Requirements

• Experience in customer operations, intake, support, or coordination roles is helpful • Experience working with SOPs, CRMs, or workflow tools is a plus • Comfort using modern tools, including AI-assisted workflows, is preferred • Strong communication skills, judgment, and a learning mindset • Ability to handle high volumes without losing attention to detail • Confidence using multiple systems and tools at once • Adaptability when situations do not fit neatly into a script • Ability to think critically about processes and improve them

🏖️ Benefits

• Competitive compensation, DOE • Group health insurance • Health savings account • 401k • Paid time off • Paid holidays • Life insurance • Short-term disability • Paid educational and professional development training • Work-from-home (remote) • All computer equipment will be provided