Director, Operations Technical Support

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Altium Packaging

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🧘 Wellness

🤝 B2B

Retail • Wellness • B2B

Altium Packaging is a leading supplier of rigid plastic packaging solutions, primarily serving markets such as water, food, dairy, beverages, automotive, healthcare, and personal care. With a strong emphasis on sustainability, innovation, and customer-centric service, Altium operates across the U. S. and Canada, boasting a network of over 70 plants and 100 years of experience. The company provides specialized packaging for household and specialty chemicals and offers a wide array of products like bottles, caps, and labels that meet diverse consumer and industrial needs. Altium Packaging takes pride in its ability to offer custom solutions that help elevate brands and protect the environment.

📋 Description

• Own the Operations Technical Emergency Response framework for North America. • Establish criteria for escalation, deployment, and prioritization of technical response resources. • Serve as the executive point of accountability for major operational disruptions. • Partner with Operations leadership to determine when, where, and how Technical Support Technicians are deployed. • Ensure Technical Support Technicians are empowered with the authority, tools, and expectations needed to stabilize operations under pressure. • Directly lead and develop the North America Technical Response Leader(s). • Set clear expectations related to speed to stabilization and decision quality under crisis conditions. • Conduct post-event reviews to assess effectiveness, decision-making, and outcomes. • Own the enterprise approach to maintenance and production technical capability.

🎯 Requirements

• 10+ years leading a Technical or Production team. • Travel up to 100%, often with little advance notice. • Primarily leadership and oversight role; on-site presence expected during high-impact events. • 10+ years of experience in high-output manufacturing environments, preferably plastics or packaging. • Demonstrated leadership in operations, maintenance, or technical excellence roles. • Exposure to capital planning, reliability strategy, and standardized maintenance systems. • Strong working knowledge of blow molding systems, bottle processing, and downstream equipment. • Proven experience leading teams through unplanned operational crises. • Experience in diagnosing and problem-solving various types of equipment. • Experience with Hydraulics, Pneumatics, and reading Blueprints. • Ability to operate decisively with incomplete information. • Ability to lift up to 50 lbs. and work in manufacturing environments.

🏖️ Benefits

• Competitive, comprehensive benefits package. • Medical, dental and vision plans. • Company holidays and vacation days. • Tuition reimbursement. • Learning and training opportunities. • Bonus potential. • 401(k) plan with company contributions. • Rewards and recognition programs. • Opportunities to make a difference in the community.