Care Specialist II – Fuze Rx

Job not on LinkedIn

🔥 17 hours ago

🤠 Texas – Remote

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💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Logo of Alto

Alto

51 - 200 employees

🚗 Transport

🏗️ Construction

🏛️ Government

Transport • Construction • Government

Alto is a project and organization developing a dedicated high-speed passenger rail network along the Toronto–Québec City corridor. The plan calls for roughly 1,000 km of mainly electrified tracks with speeds around 300 km/h to shorten travel times, stimulate economic growth, create jobs, and reduce greenhouse gas emissions. Alto is actively engaged in public and Indigenous consultation, property acquisition, procurement, and pre-construction research to deliver a major national infrastructure program that aligns with government net-zero and reconciliation commitments.

📋 Description

• Provide personalized, direct support to patients, primarily addressing pharmacy-related needs by phone and email messaging • Identify, address, and resolve pharmacy-related inquiries and challenges • Process and troubleshoot complex pharmacy cases • Manage patient escalations through phone, text, chat, and email • Engage with other teams to support patient needs and improve the overall experience • Demonstrate empathy, provide resolutions, and ensure patient satisfaction • Provide feedback on common issues and workflow improvements • Follow predefined workflows and fulfill pharmacy needs within standard timeframes and processes

🎯 Requirements

• High school diploma or equivalent • Active pharmacy technician license in good standing with the Board of Pharmacy of the state where applying, free of disciplinary actions • 2+ years of experience working in a high-volume pharmacy with patients and providers • Ability to work the specified shift • Ability to learn and operate a new pharmacy management system and other relevant programs • Ability to interpret, transcribe, and troubleshoot prescription information • Ability to perform common math calculations • Ability to effectively communicate with patients and providers by phone • Applicants must be authorized to work for any employer in the U.S.; Alto cannot sponsor or take over sponsorship of an employment visa

🏖️ Benefits

• Dental, vision, and multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) • Health savings account (HSA), depending on medical plan • Commuter benefits • Employer-paid short-term disability (STD) and long-term disability (LTD) insurance • Supplemental insurance plans, including spouse life insurance and legal insurance • Employee assistance program • Fertility medication discount program • Accrued paid vacation and sick time • 11 paid holidays (seven for Pharmacy and Care team members) • Eight weeks of paid parental leave for eligible employees

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