Customer Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $24 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Amber Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

Consulting • Artificial Intelligence • Enterprise

Amber Labs is a company that empowers businesses through digital, data, cloud, and AI transformation. They provide consulting services across various sectors including the public sector, central government, defense, construction, transport, financial services, and oil & gas. Amber Labs specializes in leveraging digital, AI, and automation technologies to deliver seamless outcomes. Their '360 Consulting' approach offers end-to-end solutions, and their 'elastic teams' adapt to client needs, providing scalable and independent project delivery. The company also offers a 'recruit-to-hire' service to bridge skill gaps, ensuring successful project outcomes.

📋 Description

• Respond to customer and client inquiries through approved communication channels, including phone and email where required • Listen to customer questions, identify needs, and provide clear and accurate information • Assist with routine questions and coordinate complex issues with the appropriate team • Follow up on outstanding requests and communicate updates • Maintain accurate records of customer interactions, inquiries, and actions taken • Use company-approved systems and digital tools to organize information and manage requests • Build positive professional relationships through courteous and consistent communication • Identify recurring customer concerns and share feedback with colleagues • Follow established procedures, confidentiality requirements, and data protection practices • Organize daily tasks, manage competing priorities, and meet service expectations • Collaborate with colleagues to support timely responses and effective issue resolution • Take ownership of assigned responsibilities and seek guidance when needed

🎯 Requirements

• Strong written and verbal communication skills • Professional, patient, and customer-focused approach • Good listening, problem-solving, and organizational skills • Attention to detail and commitment to accurate information • Ability to manage time effectively, prioritize tasks, and follow through on commitments • Ability to work independently and collaborate with colleagues in a remote environment • Willingness to learn new software, digital tools, and internal procedures • Ability to handle customer and business information responsibly • Previous experience in customer service, customer support, client relations, or a similar role is advantageous but not essential • Candidates must demonstrate communication skills, reliability, and willingness to learn • High school diploma or equivalent may be beneficial, but is not required • Ability to work from a location where Amber Labs is authorized to employ staff • Ability to maintain effective communication during the agreed working schedule