Customer Service Support Representative II

🔥 4 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Answer high volume of inbound calls from patients, doctor's offices, and/or private insurance carriers • Make outbound calls to resolve open Patient AR and customer inquiries • Initiate payment plans for patients with outstanding balances • Routinely utilize multiple resources to resolve patient inquiries while on the phone • Maintain performance goals • Become proficient with processes after completing a structured training program • Serve as a frontline contact for patients, provider offices, and insurance carriers regarding patient accounts and billing inquiries • Resolve open patient accounts receivable and address customer questions • Assist patients with payment options • Research and resolve issues in real time using multiple systems and resources • Maintain established performance and quality standards

🎯 Requirements

• High School diploma or GED equivalent • 3 years or more healthcare related call center experience • Strong verbal and written communication skills • Ability to explain complex women’s health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy • Attention to detail and focused • Team-oriented mindset with the ability to work independently • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-Numeric data entry proficiency • Ability to explain billing or account information clearly and professionally • Energetic, passionate customer service • Customer-focused problem solving and resolution skills • Adherence to confidentiality, privacy, and regulatory compliance requirements • Preferred: Associates degree • Preferred: Establish protocols and procedures; cross-functional collaboration • Preferred: 3 months or more XIFIN experience • Preferred: Bilingual in English and Spanish • Preferred: 3 years or more specialty testing or genetics healthcare customer service • Preferred: 3 years or more reimbursement, Medicare/Medicaid billing experience

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan