Case Administrator – Legal Services, Administrative Support

Job not on LinkedIn

🕒 October 9

🐊 Florida, Illinois, +6 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $49k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney / Lawyer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Arbitration Association

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1926

⚖️ Legal

💼 Consulting

Legal • Consulting

American Arbitration Association is a longstanding organization that provides alternative dispute resolution (ADR) services to individuals and organizations seeking to resolve conflicts outside of court. It administers arbitration and mediation cases from filing through closing, assists in appointing mediators and arbitrators, schedules hearings, and offers information on dispute resolution options. Through its International Centre for Dispute Resolution (ICDR) it provides services internationally. The AAA also designs ADR systems for corporations, unions, government agencies, law firms, and courts, and offers elections services, education, training, and publications related to ADR.

📋 Description

• Manage assigned arbitration and mediation cases • Communicate regularly with parties, party representatives, arbitrators, and mediators by telephone, email, video conferencing, and letter • Perform scheduling and other administrative tasks • Apply rules, procedures, fee policies, and billing policies to assigned cases • Maintain and update case files, records, and documents in PRISM • Ensure confidentiality of case information and records • Coordinate, initiate, and administer conference calls and video conferences • Calculate and allocate billings and cancellations based on fee schedules and contractual agreements • Explain fee calculations and billing processes to customers • Prepare and send electronic and written communications • Identify case management issues and inform management with proposed solutions • Respond to client, client representative, and panelist inquiries • Assist managers with educating clients on ADR processes • Advise panelists on procedural hearing management, jurisdiction, and related issues • Assist in monitoring case management skills • Provide feedback to management regarding interactions with arbitrators and mediators

🎯 Requirements

• Associate's degree in business or related field, or equivalent combination of education and experience • Minimum three years of experience in customer service, case administration, or legal environments • Strong written and verbal communication skills • Ability to interact effectively with diverse stakeholders • Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis) • Comfort with web-based systems and adaptability to new technologies, including AI-related tools • Exceptional attention to detail and time management skills • Ability to manage sensitive information with professionalism and discretion

🏖️ Benefits

• Medical coverage • Dental coverage • Orthodontia coverage • Vision coverage • Student loan repayment program • 403(b) retirement plan with substantial company match • Discounted pet insurance • Generous paid time off • Comprehensive professional development programs • Remote work arrangement

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