Manager – International Account Development

🕒 July 17

🇺🇸 United States – Remote

💵 $89.3k - $150.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Business Development (BDR)

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Retain and profitably grow a limited number of the largest and most strategic global and regional commercial card and payment clients • Provide proactive consultation to develop strong customer relationships • Drive and lead global program growth, profitability, and retention • Create strategic vision and set goals for profitable growth and retention across key global and regional customers • Create and own holistic global and regional account business plans with success metrics and regular formal reviews • Penetrate customer relationships across business units, service units, and global/regional teams • Create growth opportunities through proactive consultation and understanding of customers’ end-to-end payment ecosystem • Deepen customer relationships from program level through the C-suite • Drive a robust pipeline to grow share-of-wallet spend and net-new spend on American Express products and solutions • Lead contract negotiation strategy and management for renewals, RFP responses, and pricing proposals • Understand customers’ industries, businesses, organizational goals, financials, strategies, and risks related to global commercial card and supplier payments • Align customer needs with American Express products and services • Develop broad and deep relationships across American Express teams, customer teams, and third-party strategic partners • Collaborate and provide leadership across American Express global matrix teams • Cross-sell complementary B2B Payment Solutions and T&E Payment Products • Coordinate with client management, operations, servicing, risk and underwriting, legal, product management, strategic partnership, and operational teams • Ensure customer expectations, service quality, and contractual obligations are met or exceeded • Resolve complex issues involving global systems and process integrations, changing local-market regulations, underwriting, and risk mitigation • Use formal project management, action, and risk management plans when required

🎯 Requirements

• Deep experience in client management, sales, and/or business development roles with multi-national, enterprise-level companies, ideally in the T&E commercial card payments and procure-to-pay process and payments solutions space • Proven track record driving growth and sales with global clients through pipeline development, customer needs research, strategic planning, solutions selling, and consultative selling • Experience in global contract management, complex negotiations, and collaboration with highly matrixed and decentralized global teams • Ability to develop, execute, and complete Work Plans, Strategy Plans, and Action Plans • Ability to assemble and deliver clear, concise presentations to Procurement, Finance, and Treasury professionals • Experience managing global programs and projects with cross-functional teams in a global matrixed organization • Ability to facilitate engagement with subject matter experts, balance competing priorities, lead with influence and limited direct authority, and operate amid ambiguity • Ability to lead complex client discussions, manage escalations, and influence decisions • Strong knowledge of global commercial payment products and solutions and their economic and financial benefits • Maturity of judgement in client and internal situations • Strong analytical skills • Ability to effectively leverage internal resources • Strong customer service skills and responsiveness • Polished, professional negotiation and selling skills • Solid knowledge of Global Corporate Payments products and services • Ability to drive results • Ability to work in a virtual setting • Employment eligibility to work with American Express in the U.S.; American Express will not pursue visa sponsorship • Preferred: 8 years of Commercial Card Relationship Management/Consulting/Sales experience with global customers • Preferred: Corporate finance, accounting, and finance operations experience • Preferred: Strong understanding of Procure-to-Pay (P2P) processes, expense management solutions, and accounting/ERP systems • Preferred: Negotiation and contract management experience • Preferred: Program management skills and experience, ideally leading global teams • Preferred: Project management skills and experience • Preferred: Knowledge of the competitive environment within the Commercial Card and P2P space • Preferred: Understanding of Treasury functions and T&E management • Preferred: Understanding of Meetings and Events management

🏖️ Benefits

• Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities