Senior Manager – Client Management

🕒 September 23

🗽 New York – Remote

🗽 New York – Remote

💵 $103.8k - $174.8k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for partnership health and growth. • Develop and execute account strategies aligned with client objectives and American Express priorities. • Maintain deep knowledge of clients’ business models, operating environments, growth initiatives, and industry trends. • Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams. • Expand stakeholder networks and engagement with key decision-makers and influencers. • Serve as a trusted advisor through market insights, industry expertise, and strategic recommendations. • Drive portfolio growth through B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services. • Identify, develop, and execute opportunities that increase client engagement and deliver measurable business value. • Lead consultative sales conversations and position American Express solutions to address client needs. • Secure Payment Decisioning opportunities when appropriate. • Maintain a pipeline of growth opportunities and execute account plans. • Represent the client voice internally to influence product development, service enhancements, and business priorities. • Partner with internal stakeholders to deliver client solutions and strengthen long-term partnerships. • Provide consultation on payments innovation, process optimization, and industry developments. • Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams. • Lead internal alignment around growth opportunities and key client initiatives. • Monitor portfolio performance and identify opportunities to improve revenue, engagement, retention, and client value. • Maintain awareness of client risks, competitive threats, and emerging market dynamics. • Deliver against portfolio objectives while ensuring strong relationship health and long-term partnership value.

🎯 Requirements

• 5-8 years of experience in strategic account management, client management, consultative sales, business development, or related commercial roles. • Proven ability to build and manage senior-level client relationships. • Strong consultative selling and relationship management skills with demonstrated success driving business growth. • Ability to identify client needs and translate them into actionable business opportunities. • Strong communication, negotiation, presentation, and influencing skills. • Experience collaborating across matrixed organizations. • Analytical and financial acumen with the ability to evaluate business opportunities and client performance. • Ability to manage multiple priorities and drive outcomes in a complex environment. • Expected to reside within a reasonable commuting distance (typically 25-35 miles) of an approved primary or secondary metropolitan area associated with the geographic sales territory. • Expected to regularly travel throughout the territory for in-person client meetings, prospecting activities, and relationship management. • Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship. • Preferred: Experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce. • Preferred: Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions. • Preferred: Experience working with enterprise or strategic clients. • Preferred: Experience commercializing value-added products and services.

🏖️ Benefits

• Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities