Intern, Operations

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $23 / hour

⏱ Part Time

⚪️ Entry-level

⚙️ Operations

👻 Ghost score 0%

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American Heart Association

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1924

🤝 Non-profit

🏥 Healthcare

📚 Education

Non-profit • Healthcare • Education

American Heart Association is a national nonprofit organization dedicated to preventing and treating cardiovascular disease and stroke. It leads resuscitation science and education—publishing official CPR and ECC guidelines—and offers a wide range of training and certification courses (BLS, ACLS, PALS, Heartsaver, community and school kits) for healthcare professionals and the public. The organization also runs community programs, advocacy, and public health initiatives to improve heart and stroke outcomes and is a qualified 501(c)(3) tax-exempt organization.

📋 Description

• Assist with planning, organizing, and monitoring departmental projects and strategic initiatives from initiation through completion • Maintain project plans, workback schedules, milestones, action logs, decision records, risks, and dependencies • Prepare meeting materials and capture decisions, action items, owners, and next steps • Coordinate information across workstreams and provide stakeholders visibility into project status and priorities • Document current-state workflows and help design future-state processes • Identify bottlenecks, duplicative work, handoff issues, unclear ownership, and other operational pain points • Gather stakeholder feedback, research best practices, and recommend improvements • Pilot, document, and evaluate new or improved processes using defined success measures • Create, update, and organize standard operating procedures, process maps, templates, checklists, toolkits, user guides, and playbooks • Support centralized resource libraries and improve the findability, usability, consistency, and maintenance of departmental information • Develop onboarding, training, and reference materials • Apply document standards, version control, and accessibility considerations • Conduct environmental scans, benchmarking, and internal discovery to identify white-space opportunities, unmet needs, and operational gaps • Synthesize qualitative and quantitative findings into summaries, recommendations, and leadership-ready presentations • Help prioritize opportunities based on impact, effort, urgency, stakeholders, and department goals • Support annual planning, special projects, and continuous-improvement initiatives

🎯 Requirements

• Senior, graduate student, or recent graduate pursuing a degree in Business Administration, Operations Management, Project Management, Public Administration, Public Health, Nonprofit Management, Data Analytics, Communications, or a related field • Course work or experience in project management, process improvement, operational strategy, organizational effectiveness, or nonprofit operations • Intermediate proficiency in SharePoint, specifically building out SharePoint pages • Intermediate proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Canva • Strong organizational skills and attention to detail • Ability to manage multiple priorities • Ability to gather information, identify patterns, ask thoughtful questions, and translate findings into practical recommendations • Ability to work independently while collaborating effectively in a cross-functional, remote, or hybrid environment • Curiosity, initiative, adaptability, professionalism, and commitment to continuous learning • Reliable WiFi connection • Minimum availability of 20 hours per week, Monday-Friday between 8:30 a.m. and 5:00 p.m. • Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future • For remote work, must perform the work inside the United States, not in a foreign country • CAPM certification is a plus but not required • Experience with Power BI, Smartsheet, Microsoft Copilot, process-mapping tools, or other project management platforms is a plus but not required

🏖️ Benefits

• Work-life harmonization resources • Access to Heart U, the Association’s award-winning corporate university • Training and support locally and through the National Center • Professional development and training • Employee Resource Groups (ERG) • Professional mentoring program • Teladoc General Medical and Behavioral Health programs • Employee Assistance Program (EAP) at no cost for employees and family members