Phone Sales Representative – Aftermarket Auto Parts

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Mustang Parts

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

🛒 Retail

eCommerce • Retail • Automotive

Mustang Parts is a leading online retailer specializing in aftermarket parts and accessories for muscle cars, particularly the Ford Mustang. They offer a wide selection of components, including performance upgrades, OEM replacement parts, and customization options. With a strong focus on customer service, they provide resources such as installation guides and support through their knowledgeable sales team, catering to automotive enthusiasts looking to enhance their vehicles and express their individuality.

📋 Description

• Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. • Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. • Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. • Uses excitement and product knowledge to sell automotive accessories. • Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. • Builds rapport with customers to foster repeat business up to and including service-related issues. • Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. • Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). • Answers questions/educates customers, providing purchasing suggestions as necessary. • Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, live chat tickets, quotes, etc. • Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. • Notifies Sales leadership team of trends or problems encountered. • Continues education through company-sponsored program, LMS, improving their expertise in all supported vehicles. • Participates in special projects and performs other duties as assigned by management.

🎯 Requirements

• Education: High school diploma or an equivalent combination of education and experience. • Must have or have the ability to acquire automotive knowledge in all supported vehicles. • Excellent sales ability and some product knowledge or ability to learn. • Ability to maintain attendance as defined by company policy. • Ability to maintain professionalism and use tact when dealing with difficult customers. • Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) • Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. • Dual monitors are highly recommended. • Excellent organizational skills with the ability to handle multiple tasks simultaneously. • Oral and written communication, interpersonal skills. • Ability to prioritize workload and meet deadlines. • Upon hire, successful completion of the Turn5 sales new hire training program. • Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT • Bi-lingual a plus

🏖️ Benefits

• Health Insurance: Medical, dental, and vision coverage • Financial: 401(k)/Roth plans with generous company match! • Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements • Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. • Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. • Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance