Tier I, Part Time Help Desk Analyst – Overnight Monitoring

🔥 1 minute ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $20 - $25 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AMERICAN SYSTEMS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

AMERICAN SYSTEMS is an employee-owned company that specializes in information technology, engineering, and analytical support. Focused on mission support, they provide services such as test and evaluation, training, and digital engineering. With a strong commitment to veteran outreach and a diverse workforce, AMERICAN SYSTEMS aims to empower its employees in their careers while serving a wide array of government contracts.

📋 Description

• Provide first-level operational support for overnight monitoring activities in a mission-critical federal environment • Monitor designated NSOC, SIEM, endpoint protection, and operational dashboards during assigned overnight shifts • Review alerts and events from Splunk, Microsoft Defender, and other approved monitoring platforms and perform first-level triage • Create, update, and maintain incident, event, and service tickets in the approved IT service management system • Document notable events, initial observations, actions taken, and escalation status • Escalate critical, suspicious, or high-priority alerts to senior NSOC personnel, cybersecurity staff, or designated support personnel • Monitor and manage trouble and incident tickets • Communicate system issues, monitoring observations, outages, and shift activity through turnover notes, ticket updates, and status reporting • Follow SOPs, call trees, runbooks, and escalation procedures • Support first-level help desk activities, including ticket intake, monitoring, customer communication, routing, and escalation • Identify recurring alerts, duplicate incidents, and unresolved issues and hand them off appropriately • Report tool outages, monitoring gaps, or inability to complete monitoring tasks • Provide coverage support for schedule gaps and leave coverage

🎯 Requirements

• Clearance required: Public Trust (Tier 4) • Experience with IT service management or call center support applications such as ServiceNow or similar ticketing systems • Basic knowledge of Microsoft Windows, Microsoft Office, desktop/laptop support, and general IT troubleshooting • Ability to monitor dashboards, review alerts, follow documented procedures, and escalate issues as needed • Ability to distinguish between routine events, system issues, and alerts requiring immediate notification • Ability to analyze problems, gather information, document findings, and recognize when escalation is required • Ability to communicate professionally and clearly with users, peers, and support staff • Ability to work independently during overnight hours while following established workflows and escalation procedures • Strong attention to detail and ability to maintain accurate ticket and incident documentation

🏖️ Benefits

• Healthcare benefits • Paid leave • Retirement plans • Insurance programs • Education and training assistance

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