Infrastructure Support Engineer

🕒 May 19

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America's Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🛍️ eCommerce

🤝 B2B

🚗 Transport

eCommerce • B2B • Transport

America's Group is a leading auto auction company operating over 40 locations across the United States. The company's mission is to provide high-quality services and operational execution for dealers and institutional clients through live and online auto auctions. America's Group facilitates the buying and selling of a diverse range of vehicles, including wholesale, heavy trucks, and specialty categories, emphasizing integrity, customer loyalty, and strong results in their auction processes.

📋 Description

• Serve as the escalation point for infrastructure issues. • Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction-specific infrastructure. • Perform network cutovers, hardware swaps, and system validations with minimal downtime. • Conduct preventive maintenance to keep sites operational and avoid sale-day disruptions. • Maintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes. • Work closely with IT teams and auction staff to resolve issues quickly and clearly. • Document all work via tickets using Jira Service Management.

🎯 Requirements

• Associate degree, technical certifications, or equivalent hands-on IT experience. • 2+ years of IT support, infrastructure support, or IT field service experience. • Familiarity or experience (preferred) with Cisco/Meraki networking environments, including switches, wireless, and basic VLAN troubleshooting. • Experience supporting tier 2 escalations or higher-complexity support environments is preferred. • Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations). • Experience with Mobile Device Management is a plus. • Able to travel at least 50% of the time to multiple locations, sometimes on short notice. • Strong communication skills with both technical teams and non-technical users. • Able to lift and rack IT equipment.

🏖️ Benefits

• Salary based on experience • Great benefits • Matching 401(k) plan • Career growth potential • Growing, international company • All travel expenses paid • Cell phone stipend