Policy Administration Representative

🔥 12 hours ago

🏈 Alabama, Connecticut, +14 more states – Remote

🏈 Alabama – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AmeriLife

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

🏥 Healthcare

💼 Consulting

💸 Finance

💰 Secondary Market on 2022-06

Healthcare • Consulting • Finance

AmeriLife is a leading independent marketing organization and registered investment advisor in the United States. It provides comprehensive insurance and financial solutions to agents, advisors, and consumers, aiming to help people live longer, healthier lives. AmeriLife collaborates with numerous carriers, financial marketing organizations (FMOs), and industry experts to deliver health and financial solutions to millions of Americans annually. With a vast network of over 300,000 client-centered agents and advisors, AmeriLife offers advanced technology solutions and tools, like the Agent Xcelerator®, to enhance service quality and business growth. Their commitment to leadership is evident in their extensive distribution network and innovative partnership opportunities.

📋 Description

• Manage customer cases and insurance applications from submission through final status, including Approved, Cancelled, or Declined • Review applications and case information for completeness, accuracy, and compliance • Identify, research, and resolve discrepancies, missing information, outstanding requirements, and other application barriers • Monitor assigned cases and complete follow-up activities to ensure timely progression • Escalate complex issues as needed • Communicate with agents, internal teams, medical providers, carriers, and other parties to obtain documentation, information, or clarification • Use internal systems, carrier portals, web resources, and other tools to research cases, obtain information, document activity, and maintain policy status • Maintain accurate documentation of case activity, actions, requirements, communications, and outcomes • Process applications according to company policies, carrier guidelines, regulatory requirements, and procedures • Provide status updates, guidance, and clarification to internal partners and agents • Maintain current knowledge of company processes, carrier requirements, products, systems, and procedures • Participate in required training, process updates, and continuous learning

🎯 Requirements

• Excellent verbal and written communication skills • Strong problem-solving and critical thinking ability • Empathetic and patient; able to handle challenging situations • Customer-focused mindset and dedication to exceptional service • Ability to multitask in a fast-paced environment • Experience with Medicare, health insurance, or similar products is a plus • High School Diploma or equivalent • Proficiency in using computer systems and software • Call center experience preferred • Previous experience in insurance operations, policy administration, or application processing preferred • Ability to learn and understand complex insurance industry concepts, practices, and procedures • Accuracy and attention to detail • Superior time management and verbal communication skills • Ability to work with groups at different organizational levels • Ability to manage multiple projects simultaneously with limited supervision • Dependable, with good attendance and schedule adherence • Ability to work well with others and maintain good working relationships • Ability to defuse irate callers and resolve difficult calls • Reliable, stable, high-speed internet connection • Ability to securely access company systems and comply with information security, privacy, and data protection requirements • Confidential, quiet, secure, distraction-free professional workspace • Professional workstation with appropriate seating, desk space, lighting, and setup • Successful completion of a required background check

🏖️ Benefits

• PTO • Medical insurance • Dental insurance • Vision insurance • Retirement savings • Disability insurance • Life insurance • Company-provided computer, headset, required software, and systems • Remote work arrangement