Senior Operational Excellence Specialist – Lic

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🔥 3 minutes ago

🌵 Arizona, Colorado – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote

💵 $79k - $130k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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American Family Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

American Family Insurance is a leading insurance company offering a range of personal insurance products including home, auto, life, and umbrella insurance. With a focus on customer satisfaction, American Family Insurance is trusted by over 12 million customers and has earned high ratings for its digital insurance shopping experience. The company emphasizes the convenience of managing insurance through its MyAmFam app, allowing customers to pay bills, file claims, and access policy information easily. The company also offers significant discounts for bundling multiple insurance products. American Family Insurance is headquartered in Madison, Wisconsin, and is committed to customer service, corporate responsibility, and community involvement.

📋 Description

• Partner with State Directors and Agents to identify opportunities that improve operational efficiency, drive profitable growth, reduce costs, and enhance agent and customer experiences • Build relationships across the sales organization and agency network to understand challenges, align priorities, and deliver impactful solutions • Identify and implement innovative solutions by optimizing processes, empowering people, and leveraging technology • Champion continuous improvement strategies for State Sales leadership and agents • Analyze business processes, sales operations, performance data, and value streams to uncover opportunities and eliminate inefficiencies • Design and implement scalable process improvements across people, processes, metrics, technology, and agent-facing operations • Develop insights, recommendations, and business cases for data-driven decision-making • Create feedback mechanisms using qualitative and quantitative data • Lead cross-functional initiatives with sales, agency, and corporate partners using project management disciplines • Serve as a trusted advisor and change leader to State Directors and agents • Evaluate emerging technologies and industry best practices • Report to the Senior Manager, Sales Planning

🎯 Requirements

• Must be located in PST or MDT • Demonstrated experience providing customer-driven solutions, support or service • Demonstrated experience collaborating with and influencing change in others • Demonstrated relationship building and communication with all levels of leadership • Demonstrated experience managing and leading large complex projects • Demonstrated experience in process mapping and workflows • Solid knowledge and understanding of lean process methodologies, tools and techniques • Demonstrated experience leading and facilitating small groups • Demonstrated experience developing policies, practices, and procedures • Required to maintain current, active Property, Casualty, Life & Health Producer's license(s) status by continuing education and meeting all state, operating and regulatory requirements • Up to 10% travel • Offer contingent on applicable background checks • Offer contingent on signing a non-disclosure agreement • Sponsorship will not be considered unless specified in the posting

🏖️ Benefits

• Relocation support for eligible candidates • Comprehensive medical, dental, vision and wellbeing benefits • Competitive 401(k) contribution • Pension plan • Annual incentive • 9 paid holidays • Paid time off program (23 days accrued annually for full-time employees) • Student loan repayment program • Paid-family leave • New Employee Orientation and onboarding support

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