Senior Client Operations Analyst

Job not on LinkedIn

🔥 2 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k - $102k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Support one or more complex, high-volume, national clients • Develop and implement strategic programs and projects aligned with healthcare business objectives • Collaborate with leadership to define program goals, scope, and success metrics • Lead cross-functional project teams throughout the project lifecycle • Partner with internal teams in support of client program objectives • Meet regularly with internal stakeholders and clients regarding requirements and deadlines • Organize and present KPIs • Execute client SLAs for reports, deliverables, and member feedback • Assist with reconciliation to ensure deliverables meet or exceed SOW requirements • Document client meetings, including data entry, meeting minutes, and action items • Oversee client marketing materials and direct mail campaigns • Monitor success and complete ad-hoc reporting projects • Perform quality assurance and manipulate reports based on client requirements • Communicate updates and escalations with internal stakeholders and clients • Submit and track tickets for client requests • Track, document, and formulate responses for member grievances • Provide account coverage for the Client Success Executive or Manager

🎯 Requirements

• Bachelor’s degree or equivalent combination of relevant training and experience • 2+ years of relevant work experience • Intermediate to advanced data skills in Excel • Experience using Google Suite (Gmail, Sheets, Slides) • Ability to clearly articulate via verbal and written communication • Client-facing experience preferred but not required • Proven track record of working independently in a remote, fast-paced environment • Experience balancing multiple work commitments and prioritizing tasks appropriately • Effectively collaborates with cross-functional teams

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay

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