Senior Client Operations Analyst

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k - $102k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Support relationships with health plan partners through prompt and accurate follow-up on client requests • Respond to ad-hoc reporting and deliverables for internal and external stakeholders • Pull data and conduct thorough analysis • Maintain client marketing materials, recurring metrics, and support information for client calls • Capture accurate notes and follow-up items • Ensure deliverables are posted on time according to client requirements • Support one or more complex, high-volume, national clients • Develop and implement strategic programs and projects aligned with healthcare business objectives • Collaborate with leadership to define program goals, scope, and success metrics • Lead cross-functional project teams throughout the project lifecycle • Partner with internal teams to support client program objectives • Meet regularly with internal stakeholders and clients • Organize and present KPIs • Execute client SLAs for reports, deliverables, and member feedback • Assist with reconciliation efforts to meet or exceed SOW requirements • Document client meetings, including data entry, meeting minutes, and action items • Oversee client marketing materials and direct mail campaigns • Monitor success and complete ad-hoc reporting projects • Perform quality assurance and report manipulation based on client requirements • Communicate updates and escalations to internal stakeholders and clients • Submit and track tickets for client requests • Track, document, and formulate responses for member grievances • Provide account coverage for the Client Success Executive or Manager

🎯 Requirements

• Bachelor’s degree or equivalent combination of relevant training and experience • 2+ years of relevant work experience • Intermediate to advanced data skills in Excel • Experience using Google Suite (Gmail, Sheets, Slides) • Ability to clearly articulate via verbal and written communication • Client-facing experience preferred but not required • Ability to work independently in a remote, fast-paced environment • Experience balancing multiple work commitments and prioritizing tasks appropriately • Ability to seek clarification when encountering unfamiliar situations • Ability to collaborate effectively with cross-functional teams • Remote position in the US with some travel required

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay

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