Senior Manager, Enterprise Patient Engagement Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $145.8k - $197.3k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Amgen

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 $28.5G Post-IPO Debt on 2022-12

Healthcare • Biotechnology • Pharmaceuticals

Amgen is a global leader in biotechnology, focusing on the development and commercialization of innovative medicines made from living cells. The company aims to treat serious illnesses, often targeting diseases with limited therapeutic options. Amgen emphasizes scientific innovation and is committed to ethical research, patient safety, and environmental sustainability. It actively engages in clinical trials and is known for its contributions to the fields of cancer treatment and obesity management among others.

📋 Description

• Coordinate and execute patient engagement activities across Amgen’s enterprise and portfolio teams • Drive operational excellence and continuity across onboarding, strategic communications, storytelling initiatives, key meetings and events, and enterprise-wide collaboration • Establish and improve capabilities, tools, processes, governance frameworks, and best practices for scalable patient engagement • Support coordination and alignment of patient engagement activities across Amgen functions and therapeutic areas • Serve as primary liaison to R&D Operations and key cross-functional partners • Partner with global and cross-functional operations teams to execute patient engagement activities in alignment with standards, timelines, and stakeholder needs • Oversee day-to-day operations, including project management, resource planning, engagement oversight, process optimization, and reporting • Support patient engagement communications and storytelling initiatives • Ensure activities comply with company policies and external regulatory requirements • Identify opportunities for innovation, efficiency, and enhanced patient-centered approaches • Report to the Director of Enterprise Advocacy Operations • Travel to support key meetings, events, and cross-functional collaboration

🎯 Requirements

• Doctorate degree and 2 years of patient engagement, patient advocacy and/or healthcare policy experience OR Master’s degree and 4 years of such experience OR Bachelor’s degree and 6 years of such experience OR Associate’s degree and 10 years of such experience OR High school diploma/GED and 12 years of such experience • 7+ years of experience in patient engagement, patient advocacy, healthcare operations, public affairs, stakeholder engagement, program management, or related fields • Proven ability to build and sustain trusted relationships with internal and external stakeholders, including patient organizations, patient communities, caregivers and other patient community stakeholders • Strong operational and strategic mindset with demonstrated success designing, implementing, and continuously improving enterprise processes, capabilities, and programs • Demonstrated experience leading complex, cross-functional programs or initiatives, including project and timeline management, resource coordination, issue resolution, and execution across multiple stakeholders in a fast-paced environment • Working knowledge of healthcare industry compliance, legal, medical, and regulatory considerations related to patient engagement and external stakeholder interactions • Experience developing and optimizing operational processes, governance frameworks, workflows, and performance measures • Experience working in a global, highly matrixed organization and collaborating across functions, geographies, and business units • Exceptional organizational, collaboration, and problem-solving skills • Sponsorship for this role is not guaranteed

🏖️ Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts • A discretionary annual bonus program • Stock-based long-term incentives • Award-winning time-off plans • Flexible work models where possible • Career development opportunities • Financial plans with opportunities to save towards retirement or other goals • Work/life balance support • Reasonable accommodation for individuals with disabilities