Customer Services Representative, Verification of Benefits

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AMSURG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

🏢 Enterprise

Healthcare • B2B • Enterprise

AMSURG is the nationally recognized leader in the strategic and operational management of ambulatory surgery centers (ASCs), providing high-quality, high-value same-day surgical services and a superior patient experience. The company partners with physician groups and health systems to form joint ventures and manages ASC operations, including anesthesia services and specialty centers for gastrointestinal, ophthalmology and orthopedic procedures. AMSURG emphasizes quality, consensus management with physician partners, and scalable operational expertise across the U. S.

📋 Description

• Handle incoming calls from patients, attorneys, insurance companies, and others • Resolve billing problems and answer questions • Serve as the primary contact for patients and attorneys • Listen effectively and communicate revenue cycle outcomes or processes to callers • Understand payor and state rules and regulations and client information • Adhere to company policies and procedures • Perform other duties as assigned

🎯 Requirements

• High School diploma or general education degree (GED) required • 1 year of related healthcare and/or call center experience preferred • Equivalent combination of education and experience accepted • Ability to learn quickly and meet department production and quality goals • Familiarity and proficiency with Customer Service department policies and procedures • Knowledge of medical insurance terminology • Ability to handle and prioritize multiple tasks • Reliable, team-oriented, pleasant, with excellent interpersonal skills • Effective oral and written communication skills • Ability to understand payor and state rules and regulations and client information

🏖️ Benefits

• Paid Time Off • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability benefits • Healthcare FSA • Dependent Care FSA • Limited Healthcare FSA • Transportation and Parking FSAs • Health Savings Account (HSA) • Matching 401(K) Plan • 9 observed holidays • Paid family leave • Professional growth opportunities • Training • Recognition