Customer Service Representative – Home Services

Job not on LinkedIn

🔥 39 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Yellowstone

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Yellowstone is a company specializing in integrated architecture and design services. They have a collaborative approach that integrates design, architecture, and technical experts to deliver seamless and visually appealing structures inspired by their clients’ passions and needs. With a team of highly skilled designers, architects, planners, and construction professionals, Yellowstone excels in creating efficient buildings and interiors. Their projects include office spaces, religious facilities, and food service areas, showcasing their ability to handle a variety of architectural needs. Client testimonials praise their design skills, problem-solving abilities, and professionalism for delivering projects on time and within budget. Based in Ann Arbor, Michigan, they ensure every project comes together flawlessly by working closely with clients and partners alike.

📋 Description

• Answer inbound calls for residential HVAC service and maintenance • Schedule service appointments accurately using ServiceTitan • Respond promptly to website contact form inquiries • Communicate with customers through text messaging and ServiceTitan Chat • Return overnight answering service calls • Make outbound calls to existing customers during slower periods to maintain a full service schedule • Educate homeowners on maintenance plans, available services, and current promotions • Maintain accurate customer records within ServiceTitan • Participate in daily team huddles • Complete end-of-day reporting • Deliver a professional, friendly, customer-first experience with every interaction

🎯 Requirements

• Minimum of 2 years of experience in the home services industry • Experience using ServiceTitan is required • Excellent verbal and written communication skills • Strong organizational and multitasking abilities • Comfortable handling both inbound and outbound customer calls • Ability to work independently in a remote environment while collaborating with a team • Customer-focused mindset with a positive, professional attitude • Residential HVAC customer service experience preferred • Call center or inside sales experience preferred • Experience scheduling residential HVAC maintenance and service appointments preferred • Proficiency with customer service, appointment scheduling, CRM software, inbound calls, outbound calls, customer communication, and residential HVAC industry best practices

🏖️ Benefits

• Competitive pay of approximately $20.00 per hour • Performance-based bonus opportunities • Full-time remote position • Health insurance • Dental insurance • Vision insurance • Consistent schedule with Sunday and Monday off • Opportunity for career growth with a rapidly expanding company • Supportive team environment • Daily team collaboration