Senior Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Colorado, +1 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌶️ New Mexico – Remote

💵 $120k - $130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ANM

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ANM is a leading provider of managed services focusing on risk mitigation, cybersecurity, and digital transformation solutions. They specialize in enterprise infrastructure, networking, and cloud services, helping organizations streamline their IT operations while minimizing security risks. With a commitment to innovation and operational excellence, ANM empowers businesses to accelerate their digital journeys through tailored technology solutions.

📋 Description

• Support Managed Services client relationships and serve as a main client contact • Ensure delivered services align with client business goals and requirements • Provide regular client updates and develop communication paths supporting client service and business development • Drive internal initiatives with clients, including tool usage and survey responses • Manage client health and create corrective steps as needed • Act as client advocate, escalation resource, and trusted advisor • Collect client feedback and drive continuous improvement • Coordinate with internal ANM teams to ensure customer success • Create and present business reviews aligned with client goals and expectations • Coordinate with solutions architects and account managers to identify account expansion opportunities • Support renewals and escalate contracts to leadership before expiration • Assist with scoping new opportunities and proposals • Manage the client lifecycle, including true-ups and onboarding/offboarding of services • Monitor KPIs and deliver against Managed Services Service Level Agreements • Maintain client documentation using company tools and processes • Serve as account expert for Managed Services and potential client needs • Manage high-priority incidents

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 5+ years of experience in client-facing roles • Experience working as a service provider delivering technology services • Excellent verbal and written communication skills • Ability to work collaboratively as part of a team • Ability to work independently with minimal direction • Project management experience • Strong analytical skills, including use of Excel and PowerPoint and ability to manipulate and analyze data • Strong presentation skills; development and presentation of content • Ability to manage multiple sites, people and projects simultaneously while meeting deadlines • Knowledge of IT services, products, and IT consulting • Strong interpersonal and organizational skills with high attention to detail and sense of urgency • Must have a valid driver’s license and motor vehicle insurance • Preferred: 5+ years in a customer-facing role • Preferred: Background in IT service and product delivery • Preferred: IT Managed Services experience • Preferred: Expert-level skills using managed services toolsets and productivity applications such as ServiceNow, Salesforce, and ScienceLogic

🏖️ Benefits

• Medical, Dental and Vision Insurance • Life Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan • Paid Time Off • Flexible Spending Account • Employee Recognition Rewards • Career training geared toward professional growth • Bonus or Commission eligibility may apply • Occasional travel