Senior Technical Account Manager – SIEM/Security Analytics

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

👮‍♂️ Cybersecurity / Security Engineer

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Anomali

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 $40M Series D on 2018-01

Cybersecurity • Artificial Intelligence • SaaS

Anomali is a leader in modernizing security operations through its AI-powered platform, which integrates security operations and defense capabilities in a single cloud-native solution. Their platform combines ETL, SIEM, XDR, UEBA, and SOAR technologies for enhanced threat detection, investigation, and response. Anomali provides comprehensive tools for threat intelligence, enabling customers to quickly detect, investigate, and respond to threats, all while reducing the costs and complexity of traditional systems. Their products include the Anomali Copilot, Security Analytics, ThreatStream, and a unique cybersecurity marketplace. Anomali is dedicated to innovation in cybersecurity and improving SOC efficiency through AI-driven solutions.

📋 Description

• Serve as an Anomali Platform power user and help customers achieve success with the technology • Own and drive the customer adoption lifecycle from onboarding through full production maturity • Plan and lead QBRs/EBRs with analyst-, director-, and CISO-level stakeholders, translating technical usage into business value and security outcomes • Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners • Address customer technical requests and proactively identify and resolve issues • Provide technical advice, guidance, and know-how to ensure successful usage and adoption • Manage customer expectations while holding them accountable • Act as the customer’s advocate and internal champion; promote advocacy • Track key account metrics and communicate progress to internal and external stakeholders • Engage with Onboarding Engineers to ensure a smooth transition • Engage with Technical Support to ensure speedy resolution of customer issues • Engage with Engineering to resolve customer-reported issues • Partner with Sales to ensure an exceptional customer experience • Engage with Product Management to promote customer feature requests

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field; an additional 3 years of relevant experience may substitute for the degree • Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level, including running QBRs/EBRs connecting technical adoption to business outcomes • 5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in a SaaS or technology company • Experience with cybersecurity technologies and architectures including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs • Significant experience working in enterprise accounts, SecOps, and threat intelligence • Expertise with at least one SIEM product such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization • Strong grasp of general networking concepts • Proficiency with various operating systems and relevant log telemetry, including network and identity telemetry • Experience managing multiple stakeholders and projects as a lead and team player • Critical-thinking and problem-solving skills • Ability to work under pressure in a high-tempo operational environment • Exceptional communication, presentation, and interpersonal skills, including explaining technical concepts to non-technical audiences • Experience using Gainsight, Salesforce, and JIRA • Willingness to travel up to 25% of the time • Must not now or in the future require employment visa sponsorship to work in the US