Partner Support Associate

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪙 Affiliate Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ansira

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📣 Marketing

🏢 Enterprise

💰 Private Equity Round on 2012-03

B2B • Marketing • Enterprise

Ansira is a company that specializes in helping brands synchronize their distributed ecosystems through a comprehensive platform and professional services. With over 100 years of experience, Ansira empowers brands to better coordinate their partner networks, drive efficiencies, and stimulate brand-to-local growth. The company offers a suite of services including media planning, strategic consultancy, and targeted marketing incentives, supporting over 300 brands across various industries. Ansira's solutions are designed to unleash creativity, motivate partner investments in marketing, and engage consumers with personalized campaigns. They are a recognized leader in distributed growth, providing vital tools and tactics for effective brand promotion.

📋 Description

• Respond to incoming calls, chats, and emails from customers • Provide accurate and complete information using applicable tools, resources, and procedures • Understand company products or services to address client questions and concerns • Identify customer needs, research issues, resolve problems, and provide solutions • Document calls, chats, and emails in the call center database • Follow scripts or call flows • Meet performance metrics including call quality, customer satisfaction, and average speed of answer • Attend training sessions and team meetings • Manage high call volume and follow up when necessary • Perform other administrative duties as assigned

🎯 Requirements

• Strong written and verbal communication skills in English • Exceptional communication, active listening, and interpersonal skills • Empathy and customer-oriented approach • Ability to handle multiple tasks and prioritize effectively • Proficient in call center software and technology; Salesforce experience is a plus • Strong problem-solving skills • Proven track record of reliability • Flexibility to work weekends and non-standard business hours, with scheduled days off based on business needs • High school diploma or equivalent • Experience in a customer support role or a related role

🏖️ Benefits

• Training sessions and team meetings to enhance skills and knowledge