Pharmacy Intake Technician

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💊 Pharmacist

👻 Ghost score 0%

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American Oncology Network

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

American Oncology Network is the fastest growing network of community oncology practices dedicated to providing patients with exceptional cancer care close to home. With over 35 years of expertise, AON partners with local practices to improve quality of care, streamline operations, and enhance patient experiences through value-based care and advanced treatment options. Their approach focuses on reducing the administrative burden on physicians while ensuring the long-term viability of community oncology practices.

📋 Description

• Place outbound and receive inbound calls to patients, caregivers, and health care professionals regarding patient medications, adherence, and prescription barriers • Accurately and timely document patient information into multiple software systems • Monitor creation of e-prescribe orders and ensure accurate patient demographic information in CPR+ • Navigate and document information in CPR+/ORCA, ONCO EMR, and other pharmacy applications • Review daily Onco inbox reports and document trends • Ensure complete and accurate patient setup in operating systems • Manage pharmacy helpdesk communication and documentation via Fresh Service, CPR+, ONCO EMR, and ORCA • Facilitate communication between AON Pharmacy, Pharmacy Liaison, Company clinics, healthcare practitioners, departments, and outside vendors • Monitor Fresh Service requests and provide thorough, accurate, and timely clinic responses • Follow up on specialty pharmacy orders and communicate prescription status to patients and clinics • Provide backup support for PA, PAP, SP follow-ups, BV, and claims adjudication as needed • Provide effective communication and premier customer service to internal and external customers • Coordinate timely follow-up between patients and specialty pharmacies via phone, email, or portal • Listen to patient questions and provide accurate answers and solutions • Act as a liaison between teams to communicate changes and improve interdepartmental processes and patient care • Review incoming team emails and ensure timely, professional responses • Follow local, state, federal, corporate, SOP, and accreditation requirements • Complete compliance training by established deadlines • Maintain continuing education requirements for licensure • Protect confidential patient and employee information under HIPAA • Assist management with compliant storage, collection, and destruction of Protected Healthcare Information • Perform other duties and projects as assigned

🎯 Requirements

• High school education required • Active/Unrestricted Pharmacy Technician permit in the state of residence • Willing to obtain Florida Technician permit (if applicable) • Two years’ experience in specialty, retail, mail order, or hospital pharmacy as a pharmacy technician is required • Good command of the English language • Proficiency in MS Office Word, Excel, Power Point, and Outlook required • Ability to work remotely effectively as required • Ability to work effectively in a fast-paced, multi-site environment • Must be able to juggle competing priorities and demands from a variety of stakeholders and sites • Proficiency in ONCO, ORCA, and CPR+ is preferred