Customer Success Manager

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ApartmentIQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

☁️ SaaS

Real Estate • SaaS

ApartmentIQ is a multifamily real estate market data platform that integrates daily data on 40 million units into tools for market surveys, market research, and revenue management. It offers automated daily market surveys, a market research product (Explore Pro), and an AI-driven revenue management product called Daylight. ApartmentIQ serves over 1,500 property management companies (PMCs) and tracks 8M+ units daily, with historical data and pricing/concession data aggregation. The platform is used by asset managers, revenue managers, and business development teams in multifamily real estate to gather competitive intelligence, track construction pipelines, rent comps, and automate market intelligence workflows.

📋 Description

• Build and nurture strong relationships across a book of accounts, including multi-threaded connections with decision-makers and stakeholders • Create and document tailored client success plans for assigned accounts • Conduct regular business reviews to measure progress and ensure desired customer outcomes • Surface expansion opportunities and collaborate with Sales to execute them • Consult customers on strategy and upcoming product releases • Identify account growth opportunities • Own retention targets within the assigned client base • Maintain fluency across ApartmentIQ’s product suite and explain product signals • Explain data sourcing, validation, questions, and discrepancies to clients • Tailor conversations to buyer personas across marketing, operations, revenue management, and asset management • Partner with Product, Support, and Marketing on product roadmap and customer communication strategies • Maintain detailed, accurate, up-to-date customer data in the CRM

🎯 Requirements

• 4+ years in Customer Success Management • Multifamily experience preferred • Experience working with a SaaS product preferred • Proven track record hitting monthly benchmarks and metrics • Comfort operating in a multi-product, technically complex environment • Prior experience with data-heavy or analytics-driven SaaS platforms preferred • Strong communication skills and ability to navigate complex, multi-persona relationships • Self-driven, coachable, and energized by a growth mindset • Demonstrated ability to create great customer experiences across a demanding, high-touch book of business • Collaborative team player who contributes to the broader Customer Success organization • Bachelor’s degree or higher • Must be authorized to work for any employer in the U.S.; no employment visa sponsorship or takeover of sponsorship available

🏖️ Benefits

• Flexible vacation policy • Dedicated paid parental leave • Medical, Dental, and Vision insurance plans for you and your family • 100% company-paid Short-Term Disability insurance • 100% company-paid Long-Term Disability insurance • 100% company-paid Basic Life Insurance • Supplemental insurance • Specialized pet insurance coverage • 401k Program • Remote work flexibility • In-person offsites