Client Support Specialist

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $28 - $35 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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ApTask

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

ApTask is a leading staffing and recruitment company that offers a comprehensive range of HR services. These include temporary and contract staffing, temp-to-perm options, offshore staffing, permanent placements, and recruitment process outsourcing (RPO). ApTask is committed to diversity, equity, and inclusion (DEI) in the workplace, providing specialized training and corporate social responsibility initiatives. With an emphasis on reliable staffing solutions, ApTask aims to empower organizations by enhancing their team with qualified candidates across a variety of industries. They also offer payrolling and outsourcing services to meet diverse client needs.

📋 Description

• Serve as a primary point of contact for routine client questions, requests, and service-related inquiries • Respond promptly and professionally through email, phone, and other approved communication channels • Track client requests and follow up to ensure timely resolution • Coordinate with recruiting, operations, HR, payroll, and other internal teams as needed • Maintain accurate client, candidate, and service records in company systems • Assist with onboarding, documentation, status updates, and administrative processes • Identify recurring issues and escalate complex or sensitive matters appropriately • Communicate clearly regarding timelines, next steps, and outstanding requirements • Protect confidential client, employee, and business information • Contribute ideas that improve service quality, efficiency, and client satisfaction • Perform other duties related to client support and operations as assigned

🎯 Requirements

• 1+ year of experience in customer service, client support, account coordination, operations, staffing, recruiting, or a related field • Excellent written and verbal communication skills • Strong organization, attention to detail, and follow-through • Ability to manage multiple priorities while meeting deadlines • Comfortable working independently in a remote environment • Proficiency with Microsoft Office or comparable productivity tools • Professional judgment when handling confidential information and client matters • Experience supporting business-to-business clients preferred • Experience in staffing, recruiting, HR, workforce solutions, or professional services preferred • Familiarity with CRM, ATS, ticketing, or workforce management systems preferred • Experience working with distributed or remote teams preferred

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off and company holidays • Retirement savings benefits • Employee assistance and wellness resources • Professional development and learning opportunities • Remote work flexibility • A collaborative, inclusive, and growth-oriented work environment