Customer Service Representative

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One80 Intermediaries

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.

📋 Description

• Respond to incoming customer inquiries via phone, chat, and email • Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters • Review and interpret insurance policy terms to determine coverage eligibility • Explain policy details and confirm customer understanding • Handle coverage changes, account cancellations, and customer concerns • Identify customer needs and provide solutions supporting retention and satisfaction • Investigate and resolve issues by gathering information and using available resources

🎯 Requirements

• High school diploma or equivalent required • Associate degree or higher preferred • Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics • Strong attention to detail and ability to follow complex procedures accurately • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) • Ability to navigate multiple systems and resources simultaneously while maintaining accuracy • Excellent verbal and written communication skills • Professional phone and email etiquette • Ability to adapt quickly in a fast-paced, changing environment • Receptive to coaching and feedback with commitment to continuous improvement • Strong organizational skills • Ability to type 40–50 words per minute

🏖️ Benefits

• Equal employment opportunity workplace • Collaborative environment • Commitment to local communities • Culture built on integrity, superior capabilities and grit • Team-oriented culture emphasizing teamwork, trust and courage