Customer Service Support Representative II – Women's Health & Genetics

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Answer a high volume of inbound calls from patients, doctors' offices, and private insurance carriers • Make outbound calls to resolve open patient accounts receivable and customer inquiries • Initiate payment plans for patients with outstanding balances • Use multiple resources and systems to research and resolve patient inquiries during calls • Maintain established performance and quality goals • Explain women’s health, genetics, and oncology testing coverage, costs, and financial responsibility • Serve as a frontline contact for patients, provider offices, and insurance carriers • Develop proficiency through a structured training program and apply learned processes in a fast-paced customer service environment • Contribute to exemplary customer experiences through innovation and continuous improvement

🎯 Requirements

• Associate degree with 1 or more years of relevant experience, or high school diploma or equivalent with 3 or more years of relevant experience • Preferred: 1 year or more call center experience or healthcare-related customer service • Preferred: 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) experience • Preferred: 1 year or more patient billing experience • Preferred: 1 year or more experience in genetics, women’s health, and oncology specialty testing billing • Preferred: 1 year or more experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement • Preferred: 1 year or more experience with Medicare and Medicaid payers • Establish protocols and procedures; cross-functional collaboration • Bilingual English/Spanish capability • Strong verbal and written communication skills • Ability to work and learn in a fast-paced environment • Attention to detail • Ability to explain complex testing coverage, costs, and financial responsibility clearly and empathetically • Ability to work independently and as part of a team • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-numeric data entry proficiency • Ability to explain billing or account information clearly and professionally • Customer-focused problem solving and resolution skills • Adherence to confidentiality, privacy, and regulatory compliance requirements

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan • Structured training program • Career-building opportunities