ServiceNow Technical Project Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤓 Technical Project Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aptive Resources

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🎖️ Defense

📦 Logistics

📣 Marketing

Defense • Logistics • Marketing

Aptive Resources is a management consulting firm based in Alexandria, Virginia, specializing in providing innovative solutions to federal government agencies, particularly in veteran and civilian health sectors. With a strong focus on performance optimization, human capital, and data analytics, Aptive aims to improve the quality and accessibility of health care services for veterans and the general public. The company utilizes technology and human-centered services to bridge divides and enhance public service delivery for multiple agencies, including Veterans Affairs, Defense, and others.

📋 Description

• Lead ServiceNow enhancements, sustainment, integrations, and reporting for the VA EHRM program and CPMO Data Analytics and Insights team • Maintain roadmaps, project plans, capacity forecasts, milestones, and risk, issue, and dependency logs • Partner with technical leads and Scrum Masters on PI planning, Agile coaching, sprint commitments, and multi-sprint release sequencing • Facilitate stakeholder workshops and translate business, operational, and policy needs into process maps, functional designs, Jira epics, stories, and acceptance criteria • Maintain traceability and obtain government and Change Control Board approvals before committing scope • Guide low-code/no-code configuration of request forms, approval workflows, self-service capabilities, notifications, dashboards, and integrations • Coordinate technical designs, estimates, data models, platform impacts, and dependencies across configuration and custom development • Lead improvements to EHRM Request workflows, Informatics Patient Safety and Health Services forms, and VistA/CPRS request processes • Coordinate API requirements, architecture reviews, service-account provisioning, access approvals, development, testing, and documentation • Manage ServiceNow-native reports, dashboards, KPIs, and Performance Analytics enhancements • Coordinate QA, UAT, regression testing, defect triage, release documentation, deployment readiness, and post-release validation • Coordinate maintenance, user and assignment-group updates, routing changes, support requests, site readiness, training, communications, and go-live support • Coordinate VA OIT architecture, security, change, and deployment reviews • Translate policy requirements into platform controls, including role-based access and identity governance • Maintain decision records and technical documentation; brief government leaders on delivery, risks, and decisions

🎯 Requirements

• Bachelor’s degree in Business Administration, Management, Computer Science, Information Systems, Engineering, Healthcare IT, Project Management, or a related discipline; equivalent education and experience may be considered where permitted by the applicable labor category, contract, and customer requirements • At least 5 years in enterprise IT delivery, technical project management, business analysis, or Agile team leadership • At least 3 years supporting ServiceNow implementation, enhancement, or sustainment • Experience coordinating cross-functional delivery and leading requirements, backlog, or release activities • Practical experience with ServiceNow functional solution design and configuration, request and incident lifecycles, workflow automation, self-service capabilities, data models, and access controls • Working knowledge of integrations and REST APIs • Experience leading requirements definition, backlog refinement, development coordination, QA/UAT, deployment, stabilization, and ongoing support • Proficiency with Jira and Agile/Scrum delivery, including team coaching, story development, acceptance criteria, sprint reviews, and release planning • Experience using Azure DevOps, ServiceNow Agile, Confluence, SharePoint, and Microsoft Office • Ability to translate business questions into reporting requirements and measurable KPIs, assess data quality and dashboard accuracy, and manage dependencies between ServiceNow-native reporting and external analytics teams • Experience coordinating technology delivery in a regulated environment • Strong facilitation, problem-solving, written communication, and executive briefing skills • U.S. citizenship • Ability to obtain and maintain required VA suitability and system access, including Public Trust requirements • Physical ability to sit for extended periods, use a computer keyboard and mouse, communicate verbally and in writing, and occasionally stand, walk, bend, or lift up to 15 pounds

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role • Talent Community notifications about new job opportunities, company news, and upcoming career events