Regional Technology Lead – West Region

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🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

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Aramark

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2019-08

Food & Beverage • Healthcare • Logistics

Aramark is a global leader in providing food, facilities, and uniform services to millions of people daily across 19 countries. With a commitment to service, Aramark strives to make a positive impact on the communities and the environment through its diverse service offerings.

📋 Description

• Act as the liaison between field teams, technology vendors, and corporate IT for the West Region • Support Regional IT and Field Service Directors in maintaining customer satisfaction and resolving issues with Technical Support teams • Collaborate with Account and Support teams to ensure professional handling, timely communication, and resolution of support requests • Follow up with support staff to ensure incidents are resolved, requests are fulfilled, and customer communication is complete • Lead technology mobilizations for new account openings and technology decommissioning for departing accounts • Manage projects assigned by the Field Service Director • Participate in technology deployments and ensure projects remain on task and on time • Communicate project status before potential issues arise • Use IT Service Management policies to meet Collegiate Hospitality Field Service Team objectives • Maintain high-quality assurance and customer service • Train local technical leads on process improvements, deployment standards, and support procedures • Provide off-hours support and deployment work based on outage severity or project needs • Perform additional logically related duties as assigned

🎯 Requirements

• Five to seven years of experience with increasing responsibility • In-depth, hands-on expertise with large and complex hospitality and point-of-sale solutions • Strong analysis, organization, communication, interpersonal, and project management skills • Solid proactive decision-making skills • Experience with hospitality customer technologies • Excellent analytical skills • Knowledge of ITIL practices • Knowledge of ServiceNow software • Ability to travel up to 60%

🏖️ Benefits

• Opportunity to develop new skills and grow professionally • Professional growth and development • Equal employment opportunity