Senior Manager, Service Excellence

🕒 September 8

🌽 Illinois, Michigan, +3 more states – Remote

🌽 Illinois – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aramark

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2019-08

Food & Beverage • Healthcare • Logistics

Aramark is a global leader in providing food, facilities, and uniform services to millions of people daily across 19 countries. With a commitment to service, Aramark strives to make a positive impact on the communities and the environment through its diverse service offerings.

📋 Description

• Support operational consistency, standardization, and continuous improvement across assigned markets • Translate regional priorities into actionable plans improving service execution, productivity, safety, client satisfaction, and financial performance • Partner with Market Center, District, and regional leaders to identify operational challenges and implement practical solutions • Establish operational routines, performance review processes, and accountability mechanisms • Monitor operational and financial metrics and support action planning • Drive adoption of company systems, processes, and service excellence best practices • Analyze operational and financial data to identify performance improvement opportunities • Facilitate measurable improvement plans and continuous improvement initiatives • Support operational assessments, business reviews, and performance improvement efforts • Partner with Sales and Operations teams on client retention and organic growth initiatives • Coach and support operational leaders in execution and leadership effectiveness • Support change management for new initiatives, acquisitions, systems implementations, and organizational priorities • Partner with Human Resources, Finance, Sales, Marketing, Supply Chain, Fleet, Safety, and Compliance teams • Support fleet management, safety standards, compliance requirements, risk mitigation, and operational readiness • Serve as a trusted operational advisor for leaders throughout the region

🎯 Requirements

• Bachelor's degree preferred • Minimum of 3–5+ years of leadership experience in Food Service, Hospitality, Facilities Management, Direct Store Delivery, Retail, Route Operations, Warehouse Operations, Service Operations, Equipment Maintenance, or related industries • 3–5 years of experience leading operational improvement initiatives and business performance efforts • Demonstrated experience using operational and financial metrics to drive results • Strong understanding of productivity, labor management, customer service, safety, and operational performance metrics • Proven ability to influence leaders and drive execution across multiple locations and functions • Strong analytical, communication, and collaboration skills • Experience leading change and supporting business transformation initiatives • Proficiency with Microsoft Office • Ability to travel extensively within assigned regions • Valid driver's license required • Candidates must reside within the assigned region

🏖️ Benefits

• Equal employment opportunity and nondiscrimination commitment • Professional growth and talent development opportunities • Employee engagement and leadership capability-building initiatives