QA Engineer, Voice AI Agents

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, New York – Remote

🐊 Florida – Remote 🗽 New York – Remote

💵 $180k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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This company has sponsored H1B visas in the past.

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Arbiter

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

Healthcare • SaaS • Healthcare Insurance

Arbiter is a care orchestration platform that unifies patients, payers, and providers on a single intelligent system to automate referrals, prior authorizations, scheduling, and care optimization. The modular SaaS embeds into existing clinical workflows, consolidates clinical, financial, and policy data, and uses AI-driven routing and automation to improve referral matching, reduce administrative burden, and ensure timely, cost-effective care. Arbiter is built by industry operators and integrates with EMRs and payer systems to deliver closed-loop execution across the care continuum.

📋 Description

• Investigate reported and detected issues on live campaigns, including dropped calls, wrong agent responses, failed handoffs, incorrect scheduling outcomes, and data mismatches • Trace problems across call recordings, transcripts, system logs, campaign configuration, and integration data to identify root causes • Write clear, reproducible bug reports with severity, member impact, and supporting evidence • Triage issues and route them to the appropriate owner • Run pre-launch QA on campaigns and workflow changes, testing scripts, edge cases, escalation paths, and handoffs • Perform ongoing conversation QA on live campaigns and flag trends • Verify targeting, sequencing, disposition logic, and outcome capture • Help build and maintain test cases, scoring rubrics, regression suites, and release checklists • Automate repetitive checks such as transcript analysis, configuration validation, and outcome reconciliation • Track quality metrics and report patterns to deployment, product, and engineering teams • Work cross-functionally with engineers, deployment managers, and clinical and nurse operations staff

🎯 Requirements

• 3 to 5 years in QA, support engineering, technical operations, or a similar role on a production software platform • Strong debugging instinct • Comfort reading logs, querying data with SQL, and working with APIs and JSON or YAML configuration • Experience writing test plans and bug reports • Clear written communication and precise documentation habits • Good judgment on severity and prioritization • Preferred: experience with voice AI, conversational AI, IVR, or contact center platforms • Preferred: scripting ability in Python or similar • Preferred: exposure to LLM evaluation, prompt testing, or conversation quality scoring • Preferred: healthcare experience, especially payer or provider outreach, and familiarity with HIPAA and PHI handling • Preferred: experience with observability tools or call analytics tools

🏖️ Benefits

• Meaningful equity • Generous paid time off (PTO) • Comprehensive health, vision, and dental insurance • Life and disability insurance • Simple IRA matching • Professional development budget for conferences, courses, and certifications • Wellness programs