Revenue Operations Staff Systems Engineer

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

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Arcadia

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

💰 $29.5M Venture Round on 2020-01

Healthcare • Consulting

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success.

📋 Description

• Own the architecture and operation of Arcadia’s go-to-market and Customer Operations technology ecosystem • Administer and engineer Salesforce, including configuration, security, access, objects, fields, flows, automation, reporting, and platform health • Maintain and extend Planhat with health scores, playbooks, lifecycle workflows, dashboards, and integrations • Contribute to the design, build, configuration, integration, and rollout of RocketLane for customer onboarding and implementation • Design system solutions translating Sales, Marketing, and Operations process needs into reliable configurations, automations, and integrations • Build, configure, test, deploy, and release capabilities across the technology stack with change control and rollback planning • Design, build, and support AI agents and bots for GTM and Customer Operations workflows • Build workflow automations that reduce manual effort, with human oversight and monitoring • Build and maintain integrations across Salesforce, Planhat, RocketLane, and downstream systems using APIs, integration platforms, or middleware • Improve data quality through deduplication, field governance, and reliable synchronization • Deliver reporting and dashboards for Sales, Marketing, Operations, and Customer Success leaders • Provide user administration and support, including access provisioning, troubleshooting, and request intake • Train users and create enablement materials • Partner with business stakeholders and Corporate IT to prioritize work and align systems with business operations • Report to the Director of Corporate IT

🎯 Requirements

• Bachelor’s degree in a related field, or equivalent professional experience • 5+ years administering and configuring SaaS business platforms in a GTM, sales operations, marketing operations, or customer operations context • Hands-on Salesforce administration and configuration experience, including security model, automation, data model, and reporting • Experience leading a cleanup or overhaul of an existing Salesforce org strongly preferred • Experience across the full lifecycle of system work: design, build, deployment, and ongoing administration • Experience building and maintaining SaaS platform integrations using APIs, integration platforms, or middleware • Experience building automations and ideally AI agents or bots supporting business teams • Ability to translate Sales, Marketing, and Operations process needs into reliable systems • Strong troubleshooting, documentation, and prioritization skills • Ability to manage a queue of competing requests • Adaptability in a fast-changing tooling environment and ability to learn new platforms quickly • Salesforce Administrator certification preferred; Advanced Administrator or Platform App Builder a plus • Hands-on experience with Planhat or comparable platforms such as Gainsight or Totango • Experience implementing or administering RocketLane or comparable PSA/onboarding platforms • Experience building AI agents or assistants using LLMs or agentic frameworks • Familiarity with marketing automation, CPQ, or revenue operations tooling • Experience integrating GTM systems with finance or ERP platforms such as NetSuite • Background in SaaS or healthcare technology • Experience with HIPAA, SOC 2, or ISO 27001 compliance obligations • Experience with Salesforce, Planhat, RocketLane, OpenAI, Claude, AI Agents, REST APIs, GraphQL, Webhooks, Workato, Zapier, SQL, Business Intelligence, Revenue Operations, and Customer Success Platforms

🏖️ Benefits

• Flexible, remote friendly company with personality and heart • Competitive compensation • Strong benefits, including Flexible Time Off • Employee-driven programs and initiatives for personal and professional development • Membership in the talented, energized, diverse, and purpose-driven Arcadian Community • Mission-driven work transforming healthcare