Director, Revenue Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $124.9k - $224k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

👻 Ghost score 0%

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Arcadia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 Non-profit

📚 Education

📱 Media

Non-profit • Education • Media

Arcadia is a non-profit organization that publishes high‑quality, freely accessible articles and art illustrations across the arts, humanities, and sciences. The organization curates research and educational content (literature, history, environmental science, international law, biology/health, architecture, etc. ), runs an art gallery and illustrated series, and shares work on social media to build public awareness and access to art and education. Arcadia emphasizes accessibility, social impact, volunteer and alumni engagement, and distributes academic-style articles and visual art to a global audience.

📋 Description

• Lead the revenue operations function across sales, finance, and systems • Own forecasting, pipeline analytics, territory and quota planning, and governance for trustworthy numbers • Build the operating rhythm, team, and reporting used by business leaders • Own processes and reporting for full pipeline visibility, revenue operations reporting, and CRM management • Manage a global team of analysts and CRM professionals • Provide strategic oversight and management of revenue operations, including business development, marketing operations, and sales enablement • Own the RevOps charter, intake process, service levels, and roadmap of reports and capabilities • Hire, manage, and develop analysts and CRM experts, setting priorities and quality standards • Set weekly forecast and pipeline reviews, monthly business reviews, quarterly business reviews, and annual planning • Run forecast methodology by deal tier and maintain accountability for forecast accuracy and pipeline coverage across the next four quarters • Deliver rep and team performance, win/loss, ramp, and retention reporting with recommendations • Partner with deal desk on pricing, discount, and non-standard terms governance • Partner with Salesforce engineers on CPQ, releases, and change management • Set data quality standards, access controls, and audit trails for pricing and contract data • Manage CRM updates and CRM development

🎯 Requirements

• Bachelor’s degree in business, communications, or other relevant field • 8+ years in revenue operations, sales operations, or sales analytics in B2B, including 3+ years leading people • Proven ownership of a forecast process for complex, long-cycle sales • Hands-on Salesforce expertise, including reporting, forecasting, and CPQ, and the judgment to direct engineers on configuration • Strong analytical skills (SQL, BI tools, and financial modeling) and comfort turning data into recommendations for executives • Experience with territory, quota, and compensation planning • Experience partnering with Finance on bookings, ARR, and revenue reconciliation • Clear written and verbal communication with senior leaders, and the confidence to challenge definitions and data • Proficiency in Microsoft Suite, Google Suite, and Salesforce CRM • Strong project and program management skills • Self-starter who can manage multiple projects and collaborate with colleagues, matrix relationships, internal clients and senior management • MBA, advanced analytics certification, PowerBI or equivalent dashboard build and support, CPQ implementation or major systems transition, data warehouse and modeled data layers, energy/utilities/data and analytics background, and familiarity with MEDDICC, Challenger, or similar sales methodologies are nice-to-haves • Must be able to work in the continental United States • Arcadia is unable to offer visa sponsorship for this position

🏖️ Benefits

• "Remote first" culture - work anywhere in the continental US as long as you have a reliable internet connection • Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year • 11 annual holidays • 10 days sick leave • Up to 2 weeks bereavement leave • 2 volunteer days off • 2 professional development days off • Parental Leave Benefits for ALL parents • 75-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents • Competitive benefits and equity (bonus if applicable) component to the package

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